Open To Work
Jessica May
Arbys Resturant
Warren,OH
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Shift ManagerCrew MemberGeneral LaborerPress Operator
Work Type
Full TimeGig Work
Important To Me
Work-life balancePaid time off401k matchPaid sick leave4-day work week
18
Years of experience
Work History
Shift Manager
- Supervised daily operations, ensuring adherence to food safety standards and quality control measures.
- Trained and mentored team members on efficient service techniques and operational procedures.
- Managed inventory levels, optimizing supply orders to reduce waste and enhance cost efficiency.
- Implemented scheduling improvements, enhancing staff productivity during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Monitored performance metrics, identifying areas for process improvement and efficiency gains.
- Conducted regular team meetings, promoting communication and alignment on goals and expectations.
- Developed training materials, streamlining onboarding processes for new employees in fast-paced environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Crew Member
- Provided exceptional customer service during high-volume shifts.
- Operated cash register, ensuring accurate transaction processing.
- Maintained cleanliness and organization of dining and food preparation areas.
- Assisted in food preparation, following safety and hygiene standards.
- Collaborated with team members to meet daily operational goals.
- Adapted quickly to changing menu items and promotions.
- Trained new crew members on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Timeline
Shift Manager
Arbys Resturant
2016 - CurrentRead More
Crew Member
Taco Bell
2009 - 2016Read More