Jessica May
Oklahoma City,OK
Summary
Motivated Store Manager with over a decade of experience in retail management. Proven track record in developing high-performing teams to deliver exceptional customer service and achieve operational excellence through strategic initiatives and effective coaching.
Overview
7
7
years of professional experience
Work History
Experience Store Manager
T-Mobile
06.2024 - Current
- Motivated team to consistently meet metrics, supporting balanced business performance
- Developed teams to deliver exceptional personal service, enhancing customer satisfaction in retail setting
- Coached and provided daily feedback, fostering team growth and skill development
- Implemented an early-adopter format to immediately roll out new company initiatives
Retail Store Manager
T-Mobile
03.2023 - 06.2024
- Led team by effectively communicating and motivating staff to resolve customer issues promptly
- Implemented policies and procedures, improving operational efficiency and elevating customer satisfaction
- Set metric goals and coached team to achieve and maintain those goals, enhancing overall performance
- Oversaw operational processes to secure inventory, cash, and merchandising
Retail Associate Manager
T-Mobile
11.2019 - 03.2023
- Coached Mobile Experts on behaviors that enhanced sales metrics
- Provided in-the-moment feedback as Experience Coach during Quick Connect and utilized Customer Welcome to reduce wait times
- Guided team through company acquisition and post-merger integration to maintain operational continuity
- Established and maintained relationships with customers in order to create future business opportunities
Education
Associates In Arts Degree -
Western Oklahoma State College
Altus, OK01-2013
High School Diploma -
Frederick High School
Frederick, OK05-2011
Skills
- Inventory management
- Operations
- Team leadership
- Customer Relations
- Customer service
- Problem solving
- Communication
Personal Information
Title: Retail Store Manager
Timeline
Experience Store Manager
T-Mobile
06.2024 - Current
Retail Store Manager
T-Mobile
03.2023 - 06.2024
Retail Associate Manager
T-Mobile
11.2019 - 03.2023
Associates In Arts Degree -
Western Oklahoma State College
High School Diploma -
Frederick High School