Summary
Work History
Education
Skills
Timeline
pwb

Jessica Mayes

Charleston,Wv

Summary

Jessica Mayes Service Manager with 13+ years of diverse experience, skilled in leading teams, optimizing operations, and enhancing customer engagement across various sectors. Expert in cultivating strong client relationships, driving sales growth, and managing comprehensive training programs. Poised to leverage a robust background in sales, leadership, and customer serviceto deliver visionary leadership and innovative solutions in future roles.

Work History

Manager

Pies & Pints
Charleston, Wv
05 2024 - Current
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.

Manager

The Volstead Room
WV
10 2023 - 05 2024
  • Cultivated a team of bartenders and servers through comprehensive training programs from a brand new location with no program in place. Programs included both virtual and physical copies of all recipes/menus for kitchen and bar as well as regular training days/shifts.
  • Helped plan/build kitchen and liquor room, then managed food/liquor costs effectively, maintaining an average of 30%
  • Introduced a loyalty program, specialty nights and ideas, with special menus for each - contributing to customer retention and increased sales.

Independent Sales Agent

American Income Life
Charleston, WV
01 2023 - 12 2023
  • Cultivated strong client relationships
  • Exceeded sales targets consistently
  • Boosted client portfolio by 30% through strategic insurance solutions
  • Managed detailed client records to ensure accuracy in policy offerings
  • Provided expert advice, helping clients navigate complex insurance decisions
  • Maintained 100% accuracy in client documentation, ensuring compliance.

Personal Shopper

Instacart Shoppers
Charleston, WV
11 2019 - 10 2023
  • Managed customer orders with communication, strategy and personalization - ensuring accurate and timely delivery, including regarding replacements and refunds
  • Demonstrated physical strength by lifting up to 50 pounds
  • Boosted delivery efficiency by optimizing route planning - being familiar with the area and aware of traffic patterns
  • Aided customers with special requests, enhancing personalized service.

Bartender

Mardi Gras Casino & Resort
Cross Lanes, WV
06 2018 - 07 2022
  • Efficiently handled customer conflicts per company guidlines, maintaining a welcoming bar atmosphere by being professional and understanding in every situation
  • Streamlined bar operations, enhancing efficiency and customer service during high-volume events
  • Developed signature cocktails and boosted bar revenue within fine dining bar
  • Worked different locations weekly; requiring quick knowledge of all bar's inventory & different customer base, as well as other information

Store Manager

GOODWILL INDUSTRIES
Charleston, WV
08 2011 - 12 2014
  • Established pricing and discount strategies, optimizing revenue
  • Streamlined and oversaw sales, service, accounting, and shipping operations in various locations
  • Enhanced record-keeping accuracy in sales, service, and inventory management
  • Cultivated a team-focused environment that increased staff retention and morale through cross-training and consistent management style leading in an uplift in service quality and satisfaction
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Redesigned/optimized store displays and appearance via strategic merchandising

Education

Saint Albans High School
Saint Albans, WV
May.2011

Skills

  • Customer Service
  • Bartending
  • Training
  • Terminations
  • Employee Evaluation
  • Recruiting
  • Negotiation
  • Vast Knowledge of Service Industry
  • Leadership & Motivation
  • Supervising/Team Management

Timeline

Manager

Pies & Pints
05 2024 - Current

Manager

The Volstead Room
10 2023 - 05 2024

Independent Sales Agent

American Income Life
01 2023 - 12 2023

Personal Shopper

Instacart Shoppers
11 2019 - 10 2023

Bartender

Mardi Gras Casino & Resort
06 2018 - 07 2022

Store Manager

GOODWILL INDUSTRIES
08 2011 - 12 2014

Saint Albans High School

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Jessica Mayes