Jessica Maza
Chino Hills,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Prep Cook/Cook
Instawork
Everywhere, CA
09.2022 - Current
- Prepared ingredients by washing, chopping, and measuring for daily meal service.
- Followed recipes accurately to ensure consistent quality in dishes served.
- Operated kitchen equipment safely, including ovens, grills, and mixers.
- Implemented proper food storage techniques to minimize waste and ensure freshness.
- Supported inventory management by tracking stock levels and notifying supervisors of needs.
- Maintained cleanliness and organization of kitchen stations throughout shifts.
- Collaborated with team members to streamline kitchen workflows during peak hours.
Prep Cook/Cook
Forest Home Christian Camps
Forest Falls, California
05.2024 - 08.2025
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared ingredients according to recipes and standards.
- Set up and performed initial prep work for soups, sauces, and salads.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Adhered to food safety regulations and guidelines consistently.
- Trained new kitchen staff on prep techniques and procedures.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Followed safety protocols to maintain a safe cooking environment for staff.
Shift Lead/Cashier,Cook
Hollywood Dim Sum
Hollywood, California
01.2024 - 06.2024
- Coordinated team schedules to optimize coverage and efficiency.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Trained and mentored new staff on menu items and customer service.
- Led daily operations to ensure smooth service during peak hours.
- Handled cash register transactions accurately while providing excellent customer service.
- Completed opening and closing duties to facilitate business operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
Cashier
Universal Studios Hollywood
Universal City, California
10.2022 - 06.2023
- Managed cash drawers, ensuring accuracy and security of funds during shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted guests with inquiries and provided exceptional service throughout their visit.
- Processed customer transactions efficiently using point-of-sale systems.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Housekeeper
Surestay By Best Western
Santa Monica, California
06.2022 - 09.2022
- Cleaned and organized guest rooms to ensure high standards of cleanliness.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Followed safety protocols while using cleaning chemicals and equipment.
- Responded to requests from guests regarding housekeeping needs.
- Reported maintenance issues to management for prompt resolution.
- Returned rooms to occupant-ready status to satisfy future guests.
Cahier
Hiho Cheeseburger
Santa Monica, California
03.2022 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with menu selections and special requests.
- Processed customer transactions efficiently and accurately.
- Resolved customer inquiries and concerns promptly and professionally.
- Stocked supplies and ensured proper inventory levels at registers.
- Performed other duties as assigned by management.
Shift Lead/Prep/Cook
Pieology Pizzeria
Rialto, California
12.2021 - 03.2022
- Supervised daily operations and ensured high-quality food preparation.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Responded to customer inquiries and complaints in a professional manner.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Accounts Receivable Clerk
Mellano & Company
Los Angeles, California
10.2016 - 11.2021
- Maintained accurate customer records in financial software systems.
- Communicated with clients to resolve billing discrepancies and inquiries.
- Monitored aging accounts and followed up on overdue payments proactively.
- Collaborated with sales team to ensure accurate billing information and procedures.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
Education
Business Office Administration - Certificate
Diversified Vocational College
Los Angeles, CA05-2015
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Effective communication
- Time management
- Problem solving
- Multitasking and organization
- Preparation techniques
- Food safety compliance
- Kitchen equipment operation
- Inventory management
- Recipe execution
- Customer relationship management
Languages
Spanish
Professional
Timeline
Prep Cook/Cook
Forest Home Christian Camps
05.2024 - 08.2025
Shift Lead/Cashier,Cook
Hollywood Dim Sum
01.2024 - 06.2024
Cashier
Universal Studios Hollywood
10.2022 - 06.2023
Prep Cook/Cook
Instawork
09.2022 - Current
Housekeeper
Surestay By Best Western
06.2022 - 09.2022
Cahier
Hiho Cheeseburger
03.2022 - 06.2022
Shift Lead/Prep/Cook
Pieology Pizzeria
12.2021 - 03.2022
Accounts Receivable Clerk
Mellano & Company
10.2016 - 11.2021
Business Office Administration - Certificate
Diversified Vocational College