Jessica Mccall
Extra Space Storage
Clearwater
7
years of professional experience
Dynamic manager with a proven track record at Extra Space Storage, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, while training staff to achieve sales goals. Passionate about fostering a collaborative environment that drives success and elevates customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Manager
9 Months- Oversaw daily operations and ensured adherence to company policies and procedures.
- Trained and mentored staff on best practices for customer service excellence.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Developed staff schedules to optimize coverage and meet customer demand effectively.
Customer Service Sales Representative
1 Year 1 Month- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Assisted in upselling services through effective communication and product knowledge.
- Processed customer orders accurately, ensuring timely fulfillment and delivery.
- Collaborated with team members to improve service protocols and streamline operations.
Food and Beverage Server
2 Years 3 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, enhancing guest satisfaction through attentive service.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new servers on menu knowledge and customer interaction best practices.
Server
9 Months- Delivered exceptional customer service in fast-paced diner environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to patrons.
- Collaborated with kitchen staff to facilitate smooth operations during peak hours.
- Trained new servers on menu items, service standards, and best practices.
Food and Beverage Server
1 Year 1 Month- Assisted in maintaining cleanliness and organization of dining area, adhering to health standards.
- Resolved guest complaints swiftly, ensuring positive dining experiences and repeat visits.
- Upsold menu items effectively, contributing to increased sales and overall revenue growth.
- Monitored inventory levels and communicated needs to management for timely restocking.
Server
1 Year 1 Month- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Developed rapport with regular customers, fostering a welcoming atmosphere at diner.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Staff training and development
Staff management
Goal setting
Sales techniques
Timeline
Manager
Extra Space Storage
10.2025 - 07.2026Read More
Customer Service Sales Representative
Spectrum
09.2024 - 10.2025Read More
Food and Beverage Server
Applebee's Grill + Bar
02.2022 - 05.2024Read More
Server
Brevard Diner
05.2021 - 02.2022Read More
Food and Beverage Server
Cody’s Roadhouse
05.2020 - 06.2021Read More
Server
Buffalo Wild Wings
05.2019 - 06.2020Read More
Ptec
High School Diploma
Read More