Jessica McClung

Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert management of service requests and effective use of customer service software at Amazon. Skilled in call management and known for exceptional problem-solving abilities, ensuring swift resolution of customer inquiries. Achieved a significant increase in customer satisfaction ratings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.