Jessica McCorkle
Russellton,PA
Overview
22
22
years of professional experience
Work History
Manager
The Clubhouse
06.2003 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Fitzgerald Dental
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Verified Insurance, and took patients payments
- Scheduled patients for next appointment
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Timeline
Customer Service Representative
Fitzgerald Dental
10.2023 - 05.2024
Manager
The Clubhouse
06.2003 - Current