Overview
Work History
Skills
Timeline
Manager

Jessica McCorkle

Russellton,PA

Overview

22
22
years of professional experience

Work History

Manager

The Clubhouse
06.2003 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Fitzgerald Dental
10.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Verified Insurance, and took patients payments
  • Scheduled patients for next appointment

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management

Timeline

Customer Service Representative

Fitzgerald Dental
10.2023 - 05.2024

Manager

The Clubhouse
06.2003 - Current
Jessica McCorkle