Summary
Overview
Work History
Work Availability
Education
Quote
Skills
Timeline
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Jessica McCracken

Jessica McCracken

Account Manager
St. Petersburg,FL

Summary

Experienced Account Manager with over 4 years of experience in a variety of industries. Excellent reputation for designing and implementing detail-oriented, efficient organizational systems to quickly resolve issues leading to high levels of customer satisfaction.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

ISS Talent Associate

Kforce
Tampa, FL
09.2019 - Current
  • Sourced and screened candidates for technical roles and worked with Kforce field offices to coordinate interviews, offers and onboarding.
  • Utilized Microsoft Dynamics, Excel and OneNote to develop and maintain an efficient personal database of information on all candidates.
  • Acted as immigration expert for field representatives and clients in order to identify potential solutions for complex, visa related issues.
  • Prepared all documentation and mapped out timelines for both candidate and client in order to successfully execute employment-based visa and green card processes.
  • Mentored new team members through the entire recruitment cycle using mock-call demonstrations and shadowing sessions.

Recruiter

Dalton Wade Real Estate
St. Petersburg, FL
06.2019 - 09.2019
  • Created standardized recruiting process from scratch for mid-sized, Florida-based real estate brokerage.
  • Strategized with owner of brokerage to develop sustainable onboarding and training procedures for new agents.
  • Ensured that all aspects of these processes met compliance standards based on FREC guidelines and Chapter 475 of the Florida Statutes.

Logistics Coordinator

PLS Logistics
Tampa, FL
01.2019 - 06.2019
  • Generated all documentation and organized information required for customer shipments.
  • Handled high-volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems.
  • Liaised between warehouse personnel, truck-drivers and customer to verify accurate account BOLs.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.

Sales and Catering Manager

LBA Properties
Clearwater Beach, FL
06.2017 - 01.2019
  • Established all administrative processes for group sales department of new-build, Marriott hotel on Clearwater Beach.
  • Actualized annual budget with effective controls to prevent overages, ensure minimal loss and meet first-year revenue thresholds.
  • Maintained operational efficiency by developing increasingly improved filing systems for confidential client invoicing and reports.
  • Conducted forecasting to determine possible changes and market-share improvements within local market.
  • Coordinated site investigations, identified issues and escalated to various department heads as necessary.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

Bachelor of Arts - Psychology

Ohio University
Athens, OH
08.2013 - 05.2017

Quote

"If the door doesn't open, it's not your door."

Skills

Microsoft Office

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Timeline

ISS Talent Associate

Kforce
09.2019 - Current

Recruiter

Dalton Wade Real Estate
06.2019 - 09.2019

Logistics Coordinator

PLS Logistics
01.2019 - 06.2019

Sales and Catering Manager

LBA Properties
06.2017 - 01.2019

Bachelor of Arts - Psychology

Ohio University
08.2013 - 05.2017

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Jessica McCrackenAccount Manager