Jessica McCurrie
CTDI
Goodlettsville,TN
13
years of professional experience
Energetic customer care with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-oriented and successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.
Work History
Gen
11 Years 1 MonthGen 3: I test comcast cable boxes for picture and sound.
Cashier
10 Months- Cashier: I was a cashier at night and also make sure the front was straight for the next morning.
- Acted professionally and patiently when addressing negative customer feedback.
Cashier
10 Months- Cashier: I was a trainer and also in training to becoming a lead. I help customer check out.
- Addressed and resolved customer product complaints empathetically and professionally. Q
- Effectively managed a high-volume of inbound and outbound customer calls.
Education
High School Diploma
- Top 10% of class
- Emphasis in English and Science
Skills
Customer interface expertise
Adheres to customer service procedures
Strong problem solving aptitude
Customer service award
Persuasive speaker
Timeline
Gen
CTDI
07.2015 - CurrentRead More
Cashier
Walmart
09.2014 - 07.2015Read More
Cashier
Target
11.2013 - 09.2014Read More
Maplewood
High School Diploma
Read More