Jessica McDonald
Strasburg,Colorado
Summary
Detail-oriented administrator with expertise in recordkeeping and file management. Known for implementing process improvements that enhance efficiency and streamline operations, ready to support organizational goals through effective service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator Service Support
Colorado Department Of Corrections
2022.10 - Current
- Assisted in managing office supplies and inventory levels.
- Supported scheduling and coordination of meetings and events.
- Maintained accurate records and files for efficient document management.
- Provided customer service support, addressing inquiries and resolving issues.
- Directed customer service operations by managing facility phone communications and welcoming visitors or contractors. Oversaw grievance and appeals processes for LCF, guaranteeing timely resolution and systematic documentation. Supervised organization of UOF packets and IAARs, ensuring secure storage and accessibility. Collaborated on reportable submissions and weekly reporting, providing administrative support as needed. Acted as vice chair of staff council, enhancing new hire orientation and facilitating facility events while fostering staff engagement. Managed facility credit card transactions and procurement processes, optimizing resource allocation. Executed background checks for offenders and visitors, leveraging CCIC certification to uphold safety standards.
Team Leader
Tractor Supply
2019.09 - 2022.10
- Led team in achieving operational goals and ensuring compliance with safety standards.
- Developed training programs to enhance staff performance and improve service delivery.
- Implemented process improvements that increased efficiency in daily operations.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
Education
Front Range Community College
Westminster, Colorado, COSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- First responder/First aid certified
- NCIC certified
Certification
- NCIC
- CPR First Aid
Timeline
Administrator Service Support
Colorado Department Of Corrections
2022.10 - Current
Team Leader
Tractor Supply
2019.09 - 2022.10
Front Range Community College