Jessica McGinnis
Pella,IA
Summary
Highly motived and eager to learn. I have a strong background of critical thinking, attention to detail, organization, interpersonal skills, and problem-solving. There’s not much I don’t enjoy doing! 6 years of Chromebook Tech work, working directly with our Techs and Admins.8 previous years as a Diet Clerk, working directly with patients and Dietitians. A great proven record of reliability and dedication to continuous learning. I enjoy sharing my knowledge with others. I am seeking a position that offers growth opportunities and the potential for career advancement.
Overview
18
18
years of professional experience
Work History
Chromebook Technician
Davenport Community Schools
Davenport, IA
10.2018 - 09.2024
- Managed all Chromebooks and related user accounts via the Google Workspace Administration Console (formerly known as G Suite) for things such as passwords, applications, user permissions, permitting, and blocking websites
- Worked incoming tickets through our ticketing system (iSupport) as well as over the phone, through instant messaging, and in person on the ground in one of our30+ buildings and4000 users (student/staff/vendors etc)
- Took delivery of incoming machines, incoming hardware for parts repair, and also delivered on site machines to users on location for teachers/students at their respective school/classroom and documented delivery of said assets
- Trained our summer part time help on the proper methods for repairing machines using in person training, videos I have created, and documents for referencing to
Diet Clerk
Genesis Health System
Davenport, IA
08.2006 - 12.2014
- Visit directly with patients to discuss and further explain Dr ordered diet restrictions
- Enter patient menu selections into the database while checking for accuracy according to diet restrictions/allergies
- Data entry related to patient diet orders, food allergies, medications, and food preferences
- Perform billing functions
- Cross check patient information between our Computrition and CERNER System
- Use office automation; filing, copying, answering phones, printing, etc
- Resolve patient, family, and staff issues
- Serve as a liaison between patient and medical support staff
- Deliver and retrieve patient meals from nursing units while delivering exceptional customer service
Education
High School Diploma -
Davenport North High School
Davenport, IA05.2005
Skills
- Help Desk
- Technical Support
- Cerner
- Troubleshooting and diagnosis
- Customer service
Timeline
Chromebook Technician
Davenport Community Schools
10.2018 - 09.2024
Diet Clerk
Genesis Health System
08.2006 - 12.2014
High School Diploma -
Davenport North High School