Nicole Gowen
Greensburg,PA
Summary
Dynamic and motivated professional with a solid foundation in customer service, eager to thrive in a fast-paced environment. Demonstrates strong abilities in quickly learning and implementing essential customer service protocols while effectively managing customer interactions and support. Committed to leveraging and enhancing communication and problem-solving skills to contribute to team success and customer satisfaction. Passionate about continuous growth and development within the industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ChromeBook Technician
AG Parts World Wide
04.2024 - 09.2025
- Tasked with maintaining the parts torn down and qualifying them for customer repurchase
- In charge of maintaining safety and integrity with the tasks i have been provided
- Have been trained in most of the QC areas needed and offered
Team Lead
7/11 -Roost chicken and biscuits
06.2021 - 04.2024
- Ran small team to make sure kitchen ran smoothly and in order
- Promoted sales and made sure paperwork and orders were made and executed on time
- Dealt solely with the public in a high paced customer service setting
- Managed hard situations and grievances with dignity and respect
Mortuary affairs internship
Finney Funeral Home
Pittsburgh, PA
07.2021 - 06.2021
- Funeral directing apprentice
- Made sure grieving families were able to get services needed
- Ran quickbooks for the company and dealt with
- Managed Excel and required documents for proper company delegations
- Worked with the public to help them get the services they needed in their time of need
Funeral services and embalming /student
Pittsburgh Institute of Mortuary Science
Pittsburgh, PA
09.2018 - 06.2020
Certified Nursing Assistant
Certified Nursing Assistant
Las Vegas, NV
04.2014 - 11.2016
- Practice patient care daily
- Follows scope of practice to the letter
- Makes sure all patients needs are met discreetly and honestly
- Follows all HIPAA laws for patient privacy
- Makes sure all patients are medically taken care of
- Treats all patients and families with respect and dignity
- Works well with others to maintain total patient care is met and attained
- Responsible for patient charting and safety
Treatment Plan/Scheduling Coordinator
Treatment Plan/Scheduling Coordinator
Las Vegas, NV
11.2012 - 06.2013
- Learned Dentrix computer system
- Ran schedule to ensure proper patient care
- Pre-opt patients for up and coming care
- Worked multiple phone lines to schedule patients
- Handled financial collections for office intake
- Evaluated insurance qualifications and coverage for patients
- Learned some of dental back office techniques
Mortuary Affairs Specialist
Mortuary Affairs Specialist
Fort Lee, VA
06.2006 - 04.2011
- Received exemplary marks and exceeded expectations. Cited for excellence in interpersonal communications, teamwork, flexibility and reliability.
- Demonstrated the ability to perform jobs up to task
- Transformed "difficult" situations into premium service delivery and ability to find win-win resolutions.
- Commended for multitasking abilities; frequently assigned important jobs.
- Recognized for superior performance and dedicated service commitment.
- U.S Army
Cashier
Cashier Wal-Mart
Yucca valley, CA
06.2006 - 03.2007
- Shared joint responsibility in making sure customer service was at its peak point.
- Took care of the electronics section as well as learned the basics of assessing all that needed to be done to ensure proper customer and store care.
- Assisted the customer with whatever was needed even if it had nothing to do with my department.
- Helped to ensure the department was taken care of and always in top shape
- Customer service, dedication to sales and product quality was main goal
Education
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NV01.2016
Associate of Applied Science - Mortuary
Pittsburgh Institute of Mortuary Science
Pittsburgh, PA06-2020
Skills
- MS Word
- Dentrix
- PowerPoint
- MS Excel
- MS Outlook
- Great communication skills
- Quality Patient Care
Affiliations
- 1/2013-12/2013: CNA schooling, CSN Las Vegas NV
- 3/2006-6/2006: CNA schooling, Joshua tree CA
- 1/2006-3/2006: Volunteer for the Foundation for the Retarded
Certification
- CPR Certification
- Licensed certified nursing assistant
- Licensed certified celebrant
- CANA certified crematory operator
Timeline
ChromeBook Technician
AG Parts World Wide
04.2024 - 09.2025
Mortuary affairs internship
Finney Funeral Home
07.2021 - 06.2021
Team Lead
7/11 -Roost chicken and biscuits
06.2021 - 04.2024
Funeral services and embalming /student
Pittsburgh Institute of Mortuary Science
09.2018 - 06.2020
Certified Nursing Assistant
Certified Nursing Assistant
04.2014 - 11.2016
Treatment Plan/Scheduling Coordinator
Treatment Plan/Scheduling Coordinator
11.2012 - 06.2013
Mortuary Affairs Specialist
Mortuary Affairs Specialist
06.2006 - 04.2011
Cashier
Cashier Wal-Mart
06.2006 - 03.2007
Associate of Science - Nursing
College of Southern Nevada
Associate of Applied Science - Mortuary
Pittsburgh Institute of Mortuary Science