Roman Suslov
Tempe
Summary
With a proven track record at JP Morgan Chase, I excel in document verification and customer service, showcasing my ability to enhance operational efficiency and client satisfaction. My expertise in Salesforce and exceptional problem-solving skills have significantly contributed to process improvements, making me a valuable asset to any team. Detail-oriented administrative professional skilled in managing efficient filing systems and streamlining processes to improve workflow. Proficient in Microsoft Office Suite and managing calendars. Dedicated to providing superior customer service and maintaining a positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chromebook Technician/ OS Specialist
Er2 - Electronic Responsible Recyclers
Mesa
01.2025 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Operated specialized diagnostic tools used to identify system faults.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Installed new components or replaced defective parts to restore functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Kept records of parts and equipment used in projects to update inventory.
- Assessed company operations for compliance with safety standards.
LTOS/Operations Specialist
JP Morgan Chase
Tempe
01.2019 - Current
- Successfully completed all assignments within established timeframes while adhering to all standards set forth by employers.
- Confirmed identity of signers through use of proper identification verification methods.
- Organized paperwork for efficient processing and follow-up on client inquiries regarding their loan documents.
- Offered assistance in completing loan packages as needed, ensuring that borrowers understood each document they were signing.
- Proficiently administered and notarized loan documents, including real estate closing packages.
- Performed thorough document reviews for accuracy and completeness prior to notarization.
- Greeted customers promptly upon arrival at the appointment location and provided them with a comfortable atmosphere throughout the signing experience.
- Maintained strict confidentiality when handling sensitive documents.
- Maintained accurate records of all transactions in accordance with industry standards.
- Attested to identities using driver's license, birth certificate or passport.
Technical Support/Sales
Sears Call Center
Tempe
02.2014 - 04.2016
- Resolved customer service issues in a timely manner, ensuring customer satisfaction.
- Managed projects from conception through completion, developing plans, assigning tasks, and monitoring progress.
- Created detailed reports summarizing operational performance metrics for management review.
- Utilized data analysis techniques to identify areas for efficiency improvements within the organization.
- Identified potential risks associated with daily activities and implemented strategies to mitigate them.
- Performed troubleshooting on operational equipment to maintain optimal performance levels.
- Coordinated with operations supervisor on performance evaluations and disciplinary actions of staff.
- Developed and maintained comprehensive operational procedures to ensure timely delivery of services.
- Established effective communication channels between various departments to facilitate collaboration.
- Analyzed existing operations and identified opportunities for process improvement.
- Mitigated fiscal risks by initiating pricing and seeking financial approval requests.
- Developed emergency management plans for recovery decision-making and communications.
- Administered and created training and awareness presentations or materials.
- Implemented security practices to preserve assets and minimize liabilities.
- Prepared reports to summarize operational results and financial performance.
- Conducted and oversaw contingency plan integration and operations.
Education
BSA - Communication
University Of Phoenix
07-2026
Diploma - General Studies
Marcos De Niza HS
05.2005
Skills
- Effective communicator
- Proficient written and oral communications skills
- Accomplished Scheduler
- Detail-oriented
- Highly organized
- Resourceful
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Proficient in MS Office
- Proficient in Outlook
- Proficient in Teams
- Proficient in Salesforce
- Management Experience
- Ability to train
- Ability to coach
- Ability to motivate employees
- Excellent at working with deadlines under pressure
- Cash Handling
- Retail Experience
- Strong communication skills
- Document organization
- Legal compliance
- Fraud prevention
- Identity verification
- Error detection
- Real estate
- Loan package preparation
- Loan document expertise
- Power of attorney recognition
- Digital signature technology
- Notary public certification
- Mortgage industry awareness
- Escrow process proficiency
- Documentation skills
- Document review
- Document verification
- Customer service
- Document evaluations
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Professional and mature
- Interpersonal skills
- Excel spreadsheets
- Invoice processing
- Financial reporting
- Policy implementation
- Calendar management
- Report writing
Certification
Certified Notary Public Commission
Volunteer Experience
- Salvation Army, Phoenix, AZ, 04/2017, Grew ability to work independently while completing assigned tasks without direct supervision., Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors., Built variety of items from assembly drawings or written instructions., Proficient in the use of power tools, hand tools and other specialized equipment., Assisted in training new staff members in proper safety protocols, tool usage and other trade skills., Read and interpreted drawings to determine specifications., Maintained high standards of safety, quality and production on construction sites., Identified safety risks and precautions required to eliminate risks., Inspected finished products for conformance with client specifications before approval., Read plans, instructions, and specifications to determine work activities., Lubricated, cleaned and repaired machinery, equipment, and tools.
- University of Phoenix Community outreach program, Phoenix, AZ, 03/2015, Worked with coworkers to complete tasks., Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Languages
Russian
Timeline
Chromebook Technician/ OS Specialist
Er2 - Electronic Responsible Recyclers
01.2025 - Current
LTOS/Operations Specialist
JP Morgan Chase
01.2019 - Current
Technical Support/Sales
Sears Call Center
02.2014 - 04.2016
BSA - Communication
University Of Phoenix
Diploma - General Studies
Marcos De Niza HS