JESSICA MCGUIRE

8 years of project experience (selected accomplishments below) partnering with Program teams, Partnerships, Government Relations, Fundraising Partnerships, and the Conference Center & Event teams.

• Identify, plan, co-develop, and execute our CRM system product roadmap and various Salesforce partner application integrations.
• Led team to complete a full life cycle deployment of a custom form solution for tracking lobbying requests using minimal resources and standard Salesforce lightning components.
• Transitioned several integration jobs to a new integration tool. Led testing plan for Salesforce and Cvent with the development team and communication plan for enterprise rollout.
• Led an integration project to auto-capture leads from Cvent.
• Developed an auto-capture solution to track subscriber program interests for email segmentation and dynamic content purposes.
• Administer security changes, research, and respond to integration issues between Salesforce.com Marketing Cloud (SFMC) and middleware tools to ensure data integrity for all of Pew’s email newsletter and advocacy lists.
• Perform complex data migrations and routine data cleansing to remove duplicate records and technical debt.
• Worked with internal customers to develop integrated system solutions and led detailed architectural dialogues to facilitate the delivery of comprehensive business solutions.
• Conducted business process reengineering analysis and requirements gathering, analysis, and documentation.
• Provided solution designs to meet system strategies, capabilities, and technologies and to respond to current and future business requirements.
• Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable, cost-effective solutions.
• Prepared and supervised deployments and provided troubleshooting and user support with maintenance and enhancement requests.
• Partnered closely with technical stakeholders to implement system security, compliance, and data privacy-related controls.
• Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
• Participated in system development life cycle from requirements analysis through system implementation.
• Managed project planning, scope, schedule, status, technical documentation, and end-user training guides.

• Led Sales Cloud and Service Cloud implementation within the first six months of hire for state government clients and a Pardot quick-start engagement for a non-profit organization.
• Evaluated clients' needs and created plans of action plans.

• Designed and developed a low-tech solution to manage Salesforce.com support and enhancement requests.
• Prioritized configuration, code, and process improvement changes.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Provided client support on system operation and troubleshooting.

• Liaised with clients to better understand business needs and current market landscape.
• Drove development of new product feature design and function. Researched market needs and growth opportunities, benchmarked against the competition, and investigated user pain points to deliver improved business value and usability.
• Documented requirements for new product enhancements and solutions. Consulted with UX design, marketing, sales, services, engineering, and other product managers from concept to release.

• Utilized text-analytics software to analyze thousands of structured and unstructured data records and uncover valuable, actionable insights for multiple Fortune-500 clients across many industries.

• Drove all aspects of resource deployment management for a 300+ employee organization that generated $54M in annual revenue.

Project Delivery & Governance Team Lead:

• Developed complex resource plans to optimize team size and dynamics and enable successful SaaS CRM implementations for Fortune 500 and government agency clients.
• Designed robust executive management reports and dashboards that showcase top-line sales forecasting indicators.
• Impact business development activities, corporate training offerings, and recruiting decisions.
• Performed analysis of critical corporate performance indicators and recommended solutions to improve utilization to annual highs.
• Led training and rollout of a cloud-based resource management tool for all business management teams.
• Improved efficiency of the resource request process and project charge code assignment.
• Coordinated with appropriate decision-makers and stakeholders to deliver improved CRM solutions and lead adoption of new business processes.
• Utilized Salesforce Chatter to identify and propose skilled resources for urgent project team gaps, leading to expedited interviews and hiring decisions.

Salesforce.com Project Engagements – Public Sector Consultant

• Partnered with Securities and Exchange Commission (SEC) clients to derive actionable solutions aligned to strategic business goals.
• Gathered feedback for iterative software design improvements for a new SEC Contact Center.
• Identified and documented requirements for more complex custom configuration and development tasks
• Developed user-acceptance testing scenarios, training documentation, and hands-on classroom exercises.
• Provided individualized user training for a customized CRM solution using the Force.com platform to improve contact management, correspondence tracking, call center statistics, issue management routing, and reporting.
• Served as first line of contact for post-go-live customer support for over 25 government users.
• Designed and implemented several system enhancements which improved processing time efficiency.
• Conducted study on teleworking, which showed a minimal variance in productivity among workers relative to in-office.

• Conducted research and reporting on global economic trends, innovation in technology, and server and storage market business performance.
• Led IBM market intelligence and engineering professionals in a joint effort to size and forecast the high-performance computing market to enable data-driven investment decision-making.
• Created a new quarterly executive dashboard that was adopted as a regular deliverable by IBM's corporate marketing leadership team.
• Highlighted IBM's market revenue, growth, and share as compared to its primary competitors across all geographies, industries, and server and storage product divisions.
• Coordinated with global market analysts to identify the reasons for sharp growth and decline by segment.

• Performed quarterly win/loss analysis, market forecasting, and business performance analysis (market revenue, growth, and share) for all medical imaging equipment divisions.
• Wrote and implemented a customer survey process to collect feedback on sales demos, product, service, and price performance.
• Analyzed feedback to establish customer consensus of Siemens's strengths and weaknesses, leading to improved customer sales strategies and more competitive pricing.
• Reported key performance indicators to business division leaders and product teams to enable informed decision-making, such as where Siemens was best positioned to take advantage of its installed customer base or to expand into new, untapped markets.
• Served as the primary liaison to the Medical Imaging & Technology Alliance (MITA) statistical committee and led team negotiations to improve data quality, transparency, and process efficiency. Multiple ideas were vetted and adopted by MITA and its participating medical imaging member companies, leading to an improved understanding of the true market size and share in niche product divisions.
• Analyzed news activity using a third-party monitoring system to prepare daily, company-wide emails on market trends, opportunities, threats, competitive promotional strategies, science and clinical advances, and regulatory updates. Enabled executives and teams to act quickly and coordinate a response plan.

(DoD) - Department of Defense - Air Force PSCM

• Conducted research to provide commodity councils with intelligence on their key suppliers, competitors, financial indicators, new facilities, contract awards, and corporate risks.
• Identified suppliers’ process bottlenecks and researched industry best practices, resulting in recommendations to reduce cycle times and cut material costs through bundling and better timing of raw material delivery.
• Analyzed a government service provider (UNICOR) and made recommendations about its service capabilities based on past performance in cost, quality, and delivery.
• Taught an ‘Introduction to Market Research’ workshop to help the AF PSCM team bring this capability in-house. Instructed on how to identify, analyze, communicate, and act on market trends.

(IRS) – Office of Procurement Customer Satisfaction Research Study

• Facilitated small focus groups to identify the customer satisfaction drivers for Office of Procurement customers.
• Captured participant comments and complaints and wrote a detailed report on the findings by customer segment.

(HHS) – Health and Human Services, Office of Regional Extension Center Program

• Developed instructional training materials to support a train-the-trainer model for the REC Program, which served to track outreach activities for over one-hundred thousand physicians.
• Delivered live and recorded web-based training modules for a Salesforce.com case management solution.

(DoD) – Department of Defense, Business Transformation Agency (BTA) Program

• Developed workflow diagrams and business use cases to illustrate the process for DoD Business Mission Area Programs to assess their alignment with the DoD Enterprise Business Architecture.
• Organized and co-facilitated discovery workshops for 20+ stakeholders.
• Supported the Program Management Office with various program management tasks, including developing key performance indicators to measure and monitor architecture development efforts.
• Assisted the Deputy Program Management with writing the Statement of Work (SOW) and drove program change requests.
• Led status reporting, scheduling, and integrated project planning. Wrote deliverable evaluation criteria for programs and participated in peer reviews.

• Reduced material transportation time for a strategic international supplier by 50%
• Improved communications between HNS, suppliers, and shipping brokers, enabling more accurate and on-time deliveries and reduced repair work orders.

• Designed current and future value-stream maps for two biological product lines
• Participated in two Six Sigma green-belt projects which improved process delivery
• Developed performance scorecards to track department status toward year-end goals.