Jessica Mcknight
Crestview
Summary
Motivated and hardworking individual seeking to maximize potential within a company that values growth and teamwork. Meticulous attention to detail and ability to thrive in high-pressure environments. Demonstrated competency, commitment to long-term success, and eagerness to achieve career goals position me as an ideal candidate for this role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FinMC
03.2024 - 01.2025
- Managed customer accounts and maintained detailed records of interactions, facilitating seamless follow-ups.
- Delivered exceptional customer service by resolving inquiries and complaints effectively and efficiently.
- Trained new team members on customer service protocols and best practices, enhancing team performance.
Customer Service Representative
QVC
04.2022 - 03.2023
- Managed customer accounts and maintained detailed records of interactions, facilitating seamless follow-ups.
- Resolved product and service issues by implementing appropriate solutions, resulting in enhanced customer loyalty.
- Achieved a customer satisfaction rating of over 90% through consistent and positive engagement.
Document Specialist
Olsten Staffing
12.2021 - 03.2022
- Company Overview: (Temp Assignment)
- Managed document preparation and verification processes to ensure accuracy and compliance with company standards.
- Implemented quality control measures to enhance the integrity and confidentiality of sensitive information.
- Organized and maintained electronic filing systems to streamline document retrieval and enhance workflow efficiency.
- (Temp Assignment)
Commissions Specialist
Meraki Solar
03.2020 - 03.2021
- Enforce company policy pertaining to pay and bonus structures, lending policies, funding cancellations and completed projects. Ensure key pieces of information on each contract is accurate and consistent with business practices.
- Utilized CRM software to track commission payments and resolutions, achieving a 98% on-time payment rate.
- Acted as point of contact for client commission inquiries, resolving issues promptly and maintaining strong client relationships.
- Managed a portfolio of client accounts, ensuring timely and accurate commission calculations.
Project Manager/Bookkeeper
Perez Family Construction LLC
01.2014 - 12.2019
- Meets potential clients and walk homes to provide estimates for home remodeling. Schedules Projects and makes sure we stay on schedule.
- Handled all permits needed, and inspections to comply with state and local building codes.
- Payroll for all 1099 laborers needed to complete projects. Entered and created payments for all vendors on a weekly basis and reconciled American Express Account.
- Communication between contractor and customers to complete each project to their specifications.
- Created invoices for customers and handled all payments.
Information Specialist
Celerity Florida Group
09.2013 - 07.2014
- HR Liaison Verify I-9, W-4 and State of Florida Fingerprints, Payroll, Health Insurance.
- Participated in information governance initiatives to ensure compliance with regulations and standards.
- Developed and implemented information management systems to enhance data retrieval efficiency.
- Conducted research and analysis to support decision-making and improve information delivery.
- Created user-friendly documentation and training materials for information systems.
- Maintained and updated databases to ensure information accuracy and accessibility.
District Administrator
Electricom Inc.
06.2012 - 06.2013
- Handled all billings from Construction Supervisors, corrections made within a timely manner between CenturyLink and Electricom for auditing purposes.
- Enter all units, material used on every project daily. Worked closely with CenturyLink Engineers, making sure billings matched blueprints and creating a monthly spreadsheet with billed/unbilled work activity, including labor and material costs.
Education
Bachelors - Technical Management
DeVry University
Miramar, FL09.2025
Master’s - accounting
Keller Graduate School of Management
01.2027
Skills
- Quickbooks online
- Microsoft Excel / Pivot Tables, VLOOKUP
- SalesForce, Hubspot and ZenDesk CRM system proficiency
- Account updating
- Researching
- Refunds processing
- Scheduling
- Call Center inbound/Outbound
- Money handling
- Product and service solutions
- Document control
- Credit card payment processing
- Business development
- Order processing
Certification
- Bookkeeping Basics - Intuit Academy
- ADP Entry Level Payroll Specialist - Coursera
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
FinMC
03.2024 - 01.2025
Customer Service Representative
QVC
04.2022 - 03.2023
Document Specialist
Olsten Staffing
12.2021 - 03.2022
Commissions Specialist
Meraki Solar
03.2020 - 03.2021
Project Manager/Bookkeeper
Perez Family Construction LLC
01.2014 - 12.2019
Information Specialist
Celerity Florida Group
09.2013 - 07.2014
District Administrator
Electricom Inc.
06.2012 - 06.2013
Master’s - accounting
Keller Graduate School of Management
Bachelors - Technical Management
DeVry University
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