Mara Aplin
Crestview
Summary
Dynamic Shift Lead Manager at Pounders Restaurant with a proven track record in team motivation and employee training. Enhanced operational efficiency through effective scheduling and inventory management, while consistently enforcing workplace safety standards. Recognized for exceptional customer service and adept at resolving issues to foster loyalty and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Shift Lead Manager
Pounders Restaurant
02.2024 - Current
- Supervised daily restaurant operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on best practices for customer engagement and food preparation.
- Managed inventory levels, conducted stock audits, and coordinated supply orders to minimize waste.
- Implemented scheduling adjustments to optimize staff coverage during peak hours and enhance service delivery.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels and loyalty.
- Enforced health and safety regulations consistently to maintain compliance and safeguard team welfare.
- Analyzed performance metrics to identify areas for operational improvement, contributing to overall restaurant success.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Crew Member Part Time While in High School
Pounders Restaurant
06.2021 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Operated kitchen equipment to prepare and cook food items efficiently.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
General Farm Activities
MsFoxy Farms, LLC
2019 - 2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Volunteer at City Library
Florala City Library
2019 - 2021
Education
High School Diploma -
Paxton High School
Paxton, FL05-2023
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
Timeline
Shift Lead Manager
Pounders Restaurant
02.2024 - Current
Crew Member Part Time While in High School
Pounders Restaurant
06.2021 - Current
General Farm Activities
MsFoxy Farms, LLC
2019 - 2021
Volunteer at City Library
Florala City Library
2019 - 2021
High School Diploma -
Paxton High School