Jessica McLaughlin
Pembroke,MA
Summary
Client Manager with extensive experience in client relationship management and policy renewal processing. Demonstrated ability to deliver customized solutions that enhance service offerings and improve operational efficiency. Proven success in mentoring teammates to achieve high performance and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Manager
The Baldwin Group
Kingston, MA
12.2017 - Current
- Manage daily activities, renewals, and client requests to ensure operational efficiency.
- Identified up-selling opportunities, enhancing service offerings for clients.
- Developed and maintained strong client relationships to assess needs and deliver tailored solutions.
- Served as a mentor to new colleagues.
- Establish and maintain relationships with brokers and carriers.
Account Manager
PMC Insurance Group
Bedford, Massachusetts
02.2015 - 12.2017
- Managed over 150 specialty workers compensation policies, with a premium of over $50 million.
- Worked as a wholesale agent between both retail agents and national carriers.
- Assisted with processing renewals, audits, claims, and risk management.
Senior Customer Service Representative
Arbella Insurance
Quincy, MA
11.2010 - 02.2015
- Trained over 15 new hires on the roles of being a customer service representative, as well as training individuals on project-related tasks.
- Worked with commercial lines underwriters to assist with service for business owners' policies, commercial auto policies, commercial umbrella policies, construction policies, and real estate owner policies.
- Provide assistance to roughly thirty customer service representatives on phone calls needing advanced expertise.
- Oversee correspondence to all customers by training employees on drafting company responses, and then providing final approval.
Education
Bachelor of Arts - Communications
Framingham State University
Framingham, MA12-2010
Skills
- Client relationship management
- Policy renewal processing
- Team mentorship
- Conflict resolution
- Communication skills
- Time management
Certification
- Property and Casualty License #1994285
Timeline
Client Manager
The Baldwin Group
12.2017 - Current
Account Manager
PMC Insurance Group
02.2015 - 12.2017
Senior Customer Service Representative
Arbella Insurance
11.2010 - 02.2015
Bachelor of Arts - Communications
Framingham State University
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