Jessica McMahan
Gaffney ,SC
Summary
Detail-oriented and service-driven operations leader with extensive experience managing membership systems, wellness operations, and team coordination within a fast-paced community organization. Skilled in administrative oversight, client communication, scheduling, data management, and process improvement. Known for balancing high-touch customer service with operational efficiency and accountability. Proactive, adaptable, and highly organized, with a strong ability to manage multiple priorities while maintaining professionalism and accuracy. Seeking to leverage leadership and administrative expertise in a Virtual Assistant role supporting mission-driven entrepreneurs and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Member Experience Director
Cherokee County Family YMCA
Gaffney, SC
09.2024 - Current
- Oversee membership operations and wellness programming to ensure a high-quality, mission-driven member experience
- Lead, train, and supervise front desk and wellness staff, fostering a culture of service excellence and accountability
- Manage membership sales, retention strategies, billing processes, and financial assistance programs
- Ensure compliance with policies and procedures while maintaining strong member relationships
- Handle member concerns and service recovery with professionalism and solution-focused leadership
- Collaborate with wellness staff to develop and support programs that promote healthy living and community engagement
- Oversee daily facility operations, including opening/closing procedures and staff coverage coordination
- Develop and implement member engagement strategies to improve retention, increase participation, and strengthen member satisfaction
Healthy Living Coordinator
Cherokee County Family YMCA
Gaffney, SC
05.2023 - 09.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Shipping Clerk Administrative Assistant
Carolina Cotton Works, Inc
Gaffney, SC
08.2007 - 01.2020
- Enhanced productivity, training new team members on shipping procedures and administrative tasks.
- Promoted a positive workplace culture by fostering teamwork and assisting coworkers when needed.
- Maintained clear communication channels with clients to provide updates on shipment status, resolving any issues promptly.
- Contributed to a safe work environment by adhering to safety guidelines and reporting hazards as needed.
- Developed and maintained strong relationships with carriers, vendors, and suppliers to ensure seamless shipping operations.
- Reduced order processing time with meticulous attention to detail and thorough recordkeeping.
- Expedited urgent shipments by prioritizing tasks and communicating effectively with all parties involved.
- Assisted in reducing shipping costs, researching and negotiating contracts with various carriers.
- Ensured accuracy in all international shipments by staying up-to-date on customs regulations and properly completing required paperwork.
- Increased customer satisfaction by ensuring timely and accurate delivery of shipments through close coordination with carriers.
- Minimized errors in shipping documentation through careful review of invoices, packing slips, bills of lading, and other essential forms.
- Provided exceptional administrative support, managing correspondence, scheduling appointments, and maintaining filing systems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Education
High School Diploma -
Gaffney High School
Gaffney, SCSkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Recordkeeping
- Staff Management
- Meeting Coordination
- Database Management
- Point of Contact
- Staff Supervision
- Coaching and Mentoring
Certification
- ISSA Certified Elite Personal Trainer - 2023- present
Timeline
Member Experience Director
Cherokee County Family YMCA
09.2024 - Current
Healthy Living Coordinator
Cherokee County Family YMCA
05.2023 - 09.2024
Shipping Clerk Administrative Assistant
Carolina Cotton Works, Inc
08.2007 - 01.2020
High School Diploma -
Gaffney High School