Jessica McMullen
Charlotte,NC
Summary
To obtain a supervisory or managerial position in the customer service environment with a business entity that promotes equality, promotes sound judgement, and employs integrity in the workplace.
Overview
14
14
years of professional experience
Work History
Assistant Teacher
The Learning Collaborative
Charlotte, NC
08.2022 - Current
- Facilitated engaging learning activities to enhance children's cognitive and social development.
- Collaborated with lead teachers to create inclusive lesson plans tailored to diverse learning needs.
- Monitored student progress, providing constructive feedback to support individual growth and achievement.
- Implemented classroom management strategies that promoted a positive, safe, and nurturing environment.
- Developed creative educational materials and resources to stimulate children's curiosity and engagement.
- Conducted regular assessments of student performance to inform instructional adjustments and improvements.
- Coordinated family communication efforts, fostering strong partnerships between home and school for enhanced student success.
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
- Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Fostered strong parent-teacher relationships through regular communication about student progress and goals.
- Assisted teacher with developing creative program suitable for preschool children.
- Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
- Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed.
- Managed daily routines such as snack time transitions smoothly while maintaining a calm and focused environment.
- Coordinated with special education staff for developing appropriate modifications or accommodations as required for specific students.
- Participated in parent-teacher conferences discussing student progress, achievements, challenges faced along with constructive feedback.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
Charlotte, NC
05.2021 - 2022
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new employees on food preparation techniques and safety protocols for optimal efficiency.
- Monitored inventory levels, ensuring timely restocking of supplies to minimize disruptions.
- Implemented strategies to enhance speed of service during peak hours, improving overall customer satisfaction.
Teacher
Childcare Network
Charlotte, NC
08.2019 - 05.2021
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered positive learning environments to enhance student participation and enthusiasm.
- Collaborated with parents and guardians to support student progress and development.
- Assessed and monitored student performance, providing tailored feedback for improvement.
Store Manager
Kentucky Fried Chicken (KFC)
06.2018 - 01.2019
- Conducted daily pre-shift checklists, weekly inventory counts, and monthly store meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistent
- Manage restaurant controls such as labor, cost, inventory, and case procedures daily
- Ensure daily excellent operations in quality, service, and cleanliness
- Assist with staffing and retention
- Minimize loss and misuse of equipment through proper restaurant supervision and staffing
- Exhibit thorough knowledge of food and beverage safety, supervisory duties, service techniques, and guest interaction
Ticketing Agent
United Airlines
12.2014 - 08.2015
- Answered inquiries made by travel agencies or transportation firms
- Communicated with customers and Ticket Agents to advise of changes with travel conveyance and to confirm reservation
- Processed ticket sale transactions
- Responsible for accurately weighing and tagging all luggage
- Adeptly dealt with different airline/airfare contracts and pricing structures
- Followed all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution and accountability
- Handled all special need check-ins: children traveling alone, passengers with physical disabilities, etc.
- Completed gate check-in including seat assignment changes
Customer Service Representative
PLS Financial
06.2012 - 11.2014
- Provided outstanding customer service to ensure repeat business
- Promoted our products and services to current and potential customers
- Ensured all transactions are completed in compliance with federal, state, and local regulations
- Followed company policies and procedures
- Maintained a balanced cash drawer
- Completed all transactions accurately, including cash handling
- Used multiple computer applications to access information and process transactions
- Resolved customer complaints or referring complaints to the Store Manager for resolution
- Maintained a safe, organized, and clean environment
Education
Course Completion - Cosmotology
School
Charlotte, NC09.2012
High School Diploma -
Vance High School
Charlotte, NC06.2007
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
Summary
- Polished, professional of customer service representative offering:
- Proven experience providing support in demanding customer driven environments for national and local businesses
- Unwavering commitment to support employees who provide customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
Timeline
Assistant Teacher
The Learning Collaborative
08.2022 - Current
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
05.2021 - 2022
Teacher
Childcare Network
08.2019 - 05.2021
Store Manager
Kentucky Fried Chicken (KFC)
06.2018 - 01.2019
Ticketing Agent
United Airlines
12.2014 - 08.2015
Customer Service Representative
PLS Financial
06.2012 - 11.2014
Course Completion - Cosmotology
School
High School Diploma -
Vance High School