Jessica McQueen
Birmingham
Summary
Detail-oriented and dependable customer service professional with 10+ years of experience in nigh-volume call environments. Proven ability to manage 50-100 daily interactions while maintaining up o 95% customer satisfaction. Skilled in appointment coordination, data entry, and maintaining confidential information. Seeking a remote medical scheduler position where strong communication, organization, and patient-focused service can support efficient healthcare operations.
Overview
10
10
years of professional experience
Work History
Auto Tech Specialist
Best Buy
Richfield, Mn
10.2023 - 12.2025
- Use computerized diagnostic systems to identify and document service needs.
- Follow detailed technical procedures and maintain accurate service records.
- Communicate clearly with customers about service timelines and needs.
- Maintain organization and accuracy in a fast-paced environment.
Customer Care Representative
Best Buy
Richfield, MN
09.2020 - 10.2023
- Handled 50+ daily inbound customer interactions via phone, chat, and email.
- Scheduled service appointments and updated customer accounts in database systems.
- Maintained 95% customer satisfaction through prompt issue resolution.
- Ensured timely follow-ups and met strict service response deadlines.
Customer Service Associate
TSF Sportswear
Birmingham, AL
12.2017 - 02.2020
- Assisted customers with product inquiries, order details, and service support.
- Responded to phone and email inquiries while maintaining detailed customer.
- Improved service efficiency and reduced wait times through workflow improvements.
Customer Service Representative
Tmobile
Birmingham, AL
09.2015 - 11.2017
- Provided customer support through phone, email, and live chat/video platforms.
- Resolved account issues while maintaining 90-95% satisfaction ratings.
- Documented customer interactions accurately in company systems.
- Followed strict service guidelines and response timelines.
Education
High School Diploma -
Minor High School
Adamsville, AL05.2011
Skills
- Appointment Scheduling
- High-Volume Call Handling
- Customer Service & Patient Support
- Data Entry & Record Management
- Phone & Email Communication
- Multitasking & Time Management
- Confidential Information Handling (HIPAA Awareness)
- Microsoft Office & Computer Systems
- Problem Solving & Conflict Resolution
Timeline
Auto Tech Specialist
Best Buy
10.2023 - 12.2025
Customer Care Representative
Best Buy
09.2020 - 10.2023
Customer Service Associate
TSF Sportswear
12.2017 - 02.2020
Customer Service Representative
Tmobile
09.2015 - 11.2017
High School Diploma -
Minor High School