Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Entertainment- Parade Support
Disneyland Resort
Anaheim, CA
2022.11 - 2024.06
Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
Provided information regarding upcoming shows and attractions to guest.
Troubleshot any issues that arose during shows/performances in order to maintain smooth operations.
Provided feedback to management and production on guest experiences and potential improvements.
Coordinated logistics related to special events, performances, & shows such as transportation for performer, hair/makeup/costuming, guest control
Office Admin/Graphic Designer
Mount Calvary Lutheran Church Beverly Hills Lcms
Beverly Hills, CA
2021.11 - 2022.12
Designed print materials such as brochures, flyers and posters for marketing campaigns.
Generated website designs that are visually appealing yet user-friendly across multiple browsers and devices.
Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Guest Services
Snow Valley Ski Resort
Running Springs, CA
2018.10 - 2020.02
Monitored inventory of supplies necessary for guest services such as maps, brochures, store goods & first aid.
Had regular meetings with guest services personnel & management to discuss progress and address any concerns or issues.
Assisted in developing policies and procedures related to guest services including ticketing protocols, concessions ordering process.
Maintained knowledge of restaurant policies onsite regarding guest services and satisfaction.
Answered phone calls promptly and courteously taking purchases or inquiries as appropriate.
Education
Associate of Arts - Communications & Media Studies
East Los Angeles College
Monterey Park, CA
2026-08
Integrated Marketing Communications Cert.
Ie University
Online/Remote
2024-10
High School Diploma -
Polaris High School-Independent Studies
Anaheim, CA
2020-04
Skills
Excellent Interpersonal and written communications
Market Research
Audience Analysis
Expert in Microsoft Suite
Database Management
Guest Relations
Time Management
Team Player
Verbal Communication
Timeline
Entertainment- Parade Support
Disneyland Resort
2022.11 - 2024.06
Office Admin/Graphic Designer
Mount Calvary Lutheran Church Beverly Hills Lcms
2021.11 - 2022.12
Guest Services
Snow Valley Ski Resort
2018.10 - 2020.02
Associate of Arts - Communications & Media Studies
East Los Angeles College
Integrated Marketing Communications Cert.
Ie University
High School Diploma -
Polaris High School-Independent Studies
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