Jessica M Duble
Downey,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Entertainment- Parade Support
Disneyland Resort
Anaheim, CA
11.2022 - 06.2024
- Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
- Provided information regarding upcoming shows and attractions to guest.
- Troubleshot any issues that arose during shows/performances in order to maintain smooth operations.
- Provided feedback to management and production on guest experiences and potential improvements.
- Coordinated logistics related to special events, performances, & shows such as transportation for performer, hair/makeup/costuming, guest control
Office Admin/Graphic Designer
Mount Calvary Lutheran Church Beverly Hills Lcms
Beverly Hills, CA
11.2021 - 12.2022
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Generated website designs that are visually appealing yet user-friendly across multiple browsers and devices.
- Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Guest Services
Snow Valley Ski Resort
Running Springs, CA
10.2018 - 02.2020
- Monitored inventory of supplies necessary for guest services such as maps, brochures, store goods & first aid.
- Had regular meetings with guest services personnel & management to discuss progress and address any concerns or issues.
- Assisted in developing policies and procedures related to guest services including ticketing protocols, concessions ordering process.
- Maintained knowledge of restaurant policies onsite regarding guest services and satisfaction.
- Answered phone calls promptly and courteously taking purchases or inquiries as appropriate.
Education
Associate of Arts - Communications & Media Studies
East Los Angeles College
Monterey Park, CA08-2026
Integrated Marketing Communications Cert.
Ie University
Online/Remote10-2024
High School Diploma -
Polaris High School-Independent Studies
Anaheim, CA04-2020
Skills
- Excellent Interpersonal and written communications
- Market Research
- Audience Analysis
- Expert in Microsoft Suite
- Database Management
- Guest Relations
- Time Management
- Team Player
- Verbal Communication
Timeline
Entertainment- Parade Support
Disneyland Resort
11.2022 - 06.2024
Office Admin/Graphic Designer
Mount Calvary Lutheran Church Beverly Hills Lcms
11.2021 - 12.2022
Guest Services
Snow Valley Ski Resort
10.2018 - 02.2020
Associate of Arts - Communications & Media Studies
East Los Angeles College
Integrated Marketing Communications Cert.
Ie University
High School Diploma -
Polaris High School-Independent Studies
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