Jessica Meadows
Van Nuys,CA
Summary
Dynamic and dependable, with a proven track record at Radwood Rehab Center, I excel in conflict de-escalation and Microsoft Excel. Leveraged active listening and data entry skills to enhance patient care and streamline documentation, achieving a notable improvement in team efficiency and patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Radwood Rehab Center
10.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily Type reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used Software to document patient information, progress notes, and treatment plans.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted with medication administration and counting and pouring medications.
Payroll/Travel Clerk Finance Department
Cheyenne & Arapaho Tribes of OK
01.2011 - 11.2014
- Established partnerships with local businesses to create unique packages for travelers seeking authentic experiences.
- Monitored inventory levels of promotional materials such as brochures and maps; replenished supplies as needed to maintain an organized workspace.
- Provided personalized recommendations based on clients'' needs and preferences, building long-lasting relationships.
- Developed customized itineraries tailored to client preferences, ensuring memorable travel experiences.
- Managed client payments and maintained accurate financial records, ensuring timely billing and payment collection.
- Implemented a new filing system that increased organization and accessibility of client records.
- Organized group travel events that fostered social connections among participants and promoted destination exploration.
- Streamlined reservation processes for improved accuracy and reduced booking errors.
- Maintained frequent communication with clients during trips to address any issues or concerns that arose while traveling.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Pharmacy Technician
Pharmacy Solutions
01.2010 - 08.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Pharmacy Technician
NeighborCare Pharmacy
06.2008 - 11.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Set up and modified patient profiles to include current medications and insurance details.
Education
National Certified Pharmacy Technician - Pharmacy
Platt College
Oklahoma City, OK07.2004
High School Diploma -
Clinton Highschool
Clinton, OK05.1998
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Microsoft Excel
- Microsoft Word
- Data entry
- Confidentiality maintenance
- Kipu knowledge
- Patient confidentiality
- Multitasking
- Dependable
- Prompt
- Sober
Certification
RadT certification
CPR certification
Nationally Certified Pharmacy Technician Certified
Timeline
Behavioral Health Technician
Radwood Rehab Center
10.2024 - Current
Payroll/Travel Clerk Finance Department
Cheyenne & Arapaho Tribes of OK
01.2011 - 11.2014
Pharmacy Technician
Pharmacy Solutions
01.2010 - 08.2010
Pharmacy Technician
NeighborCare Pharmacy
06.2008 - 11.2009
National Certified Pharmacy Technician - Pharmacy
Platt College
High School Diploma -
Clinton Highschool
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