Jessica Meche
Carencro
Summary
Diligent with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Miracle Ear Hearing Center
Lafayette, LA
11.2024 - 04.2025
- Directed and scheduled incoming calls to enhance operational efficiency.
- Met 150-minute outbound call requirement on multi-line phone system.
- Confirmed hearing test appointments through proactive outbound calls to patients.
- Reminded patients about annual hearing tests, encouraging timely scheduling.
- Promoted device upgrades through targeted outbound calls to existing patients.
- Managed daily assignments and cities to optimize call outreach efforts.
Customer Service Representative
Tower Loan
Lafayette, LA
10.2023 - 10.2024
- Achieved delinquency goals by negotiating payment plans with customers.
- Processed cash transactions efficiently and accurately during customer interactions.
- Executed timely filing of suit payments to attorneys' offices.
- Closed loans successfully by offering additional insurance packages to clients.
- Conducted comprehensive credit inquiries, interpreting reports for client assessments.
- Updated customer profiles, ensuring accuracy in sales and loan applications.
Retail Sales Associate
Cricket Wireless
Lafayette, LA
09.2022 - 03.2023
- Enhanced customer satisfaction by effectively demonstrating merchandise usage.
- Managed store operations, including cash handling and register duties.
- Collaborated with team members to deliver exceptional customer service experiences.
- Responded to all incoming calls, addressing customer inquiries promptly.
- Resolved complex customer issues to improve overall satisfaction rates.
- Organized special events to boost sales performance and customer engagement.
Administrative Assistant
Moss Gardens
Lafayette, LA
11.2019 - 05.2022
- Ensured resident satisfaction by addressing concerns and resolving complaints promptly.
- Conducted regular inspections to maintain property standards and safety compliance.
- Verified effective complaint resolutions, enhancing overall resident trust and satisfaction.
- Coordinated maintenance requests efficiently to minimize downtime and ensure quality service.
- Organized office files systematically for improved accessibility and management efficiency.
Cashier
Office Depot
Lafayette, LA
05.2015 - 11.2017
- Answered incoming calls
- Checked out customers/Cash Handling
- Stocked product
- Opened and closed store
- Customer Service
Education
GED -
SLCC
Lafayette, LANo Degree - Pharmacy Technician
Unitech Training Academy
Lafayette09-2026
Skills
- Microsoft Office
- Effective organizational skills
- Microsoft Access
- Communication skills
- Proficient in administrative tasks
- Experienced in software tools
- Word processing
- Multi-line phone management
- Front office operations
- Prioritization and scheduling
- Computer literacy
- Service excellence
Certification
- Insurance Producer License
- August 2023 to March 2024
Languages
English
Timeline
Customer Service Representative
Miracle Ear Hearing Center
11.2024 - 04.2025
Customer Service Representative
Tower Loan
10.2023 - 10.2024
Retail Sales Associate
Cricket Wireless
09.2022 - 03.2023
Administrative Assistant
Moss Gardens
11.2019 - 05.2022
Cashier
Office Depot
05.2015 - 11.2017
GED -
SLCC
No Degree - Pharmacy Technician
Unitech Training Academy