JESSICA MEDINA
PASCO,WA
Summary
To work in the position where my ability to multi-task, solve problems, work in a team, analyze issues at hand, work in a team, and meet deadlines are required as a part of daily tasks.
Overview
1
1
Language
13
13
years of professional experience
Work History
Customer Service Representative
NORTHWEST WINE SERVICES
Burbank, Washington
03.2021 - 08.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Monitored emails and entered orders in system, processing wine orders from various companies. Communicated with customers via email to suggest alternative products when inventory was unavailable.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Generated daily reports on wine transfers and damages to maintain accurate inventory records.
- Utilized Excel and Rws Prya systems to efficiently manage data and track orders.
SALES EXECUTIVE
MUEBLERIA LA ESTRELLA
PASCO, WA
01.2019 - 09.2020
- Answered phone inquiries, processed payments from walk-in and phone customers, and applied them to correct accounts to ensure accurate transactions.
- Greets incoming customers and guides customers as they look for new furniture.
- Achieved monthly sales goals through effective customer engagement and product knowledge.
- Maintained cleanliness and organization of sales floor area to enhance customer experience.
- Process credit applications for different banks and submit them online.
- Fills out sales invoices correctly and quickly for customers to read and sign.
- Resolved post-delivery issues by documenting inconsistencies and proactively following up with customers to ensure timely resolutions.
TEACHER ASSISTANT
ST. PATRICK CATHOLIC SCHOOL
PASCO, WA
10.2018 - 04.2019
- Helps Teacher execute daily lesson plans while keeping track of students and their abouts.
- Prompts students towards new activities set forth by the teacher.
- Assists with Meal time routine by prompting students to wash their hands and sets out breakfast and snacks at their designated times.
- Assist the teacher with grading assignments following the rubric established.
- Keep the classroom clean every day.
SALES REPRESENTATIVE/ CASHIER
FIESTA FOODS
PASCO, WA
02.2016 - 09.2017
- Greet customer as they approach.
- Assists customers when they are interested in buying a cellphone or new service plan and helps them choose the plan and helps them.
- Cashes out customers when they are ready to pay for their groceries as well.
- Keeps inventory count of cellphones and accessories sold by BOOST MOBILE company.
- Meets Sales goals and new incoming models while not forgetting about the older models as well.
- Resolves any issues that rise with customers phone by calling the provider or programming the phone to a desired setting by customer.
SALES REPRESENTATIVE
GUADALAJARA WIRELESS
PASCO, WA
05.2013 - 09.2015
- Actively greets customers as they walk in.
- Takes payments for different cell phone providers and process them.
- Proces money order sheets for customers, keeps inventory of all cellphones and call providers for any issues that rise when customers encounter service interruptions / malfunctions.
- Take phone calls using company greeting and helps caller with any issues, questions they have.
- Sells new phones & services to customers while helping them choose a suitable service plan for them.
- Cashing checks for customers, Money Transfers to different cities.
Education
High School Diploma -
PASCO HIGH SCHOOL
Pasco, WA01-2011
Skills
- Sales
- Bilingual (Spanish-English)
- Customer service
- Microsoft Excel
- Punctuality and reliability
- Strong teamwork
- Multitasking and organization
Languages
Spanish
Professional
Timeline
Customer Service Representative
NORTHWEST WINE SERVICES
03.2021 - 08.2026
SALES EXECUTIVE
MUEBLERIA LA ESTRELLA
01.2019 - 09.2020
TEACHER ASSISTANT
ST. PATRICK CATHOLIC SCHOOL
10.2018 - 04.2019
SALES REPRESENTATIVE/ CASHIER
FIESTA FOODS
02.2016 - 09.2017
SALES REPRESENTATIVE
GUADALAJARA WIRELESS
05.2013 - 09.2015
High School Diploma -
PASCO HIGH SCHOOL