Hi, I’m
Jessica Melchoirre
Restaurant management
Cocoa,Florida
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
years of professional experience
Work History
In-N-Out Burger
Restaurant Manager
06.2020 - 08.2022
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Applebee's Grill + Bar
Waitress
09.2015 - 05.2020
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Tengda Asian Hibatchi Restaurant
Front of House Manager
01.2004 - 03.2014
Job overview
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Supervised staff of 23 through motivational coaching and effective training programs for service and sales techniques.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Education
Gateway Community CollegeNew Haven, CT
Associate of Science from Business Administration And Management
06.2013
University Overview
- Honor Roll 2012 and 2013
- Awarded student of the module 2012
- 3.9 GPA
Skills
- Food Preparation and Safety
- Menu Planning
- Order Supplies
- Customer Service Best Practices
- Staff Scheduling
- Inventory Control
- Labor and Food Cost Control
- Hiring and Training
- Honed Marketing Skills
- Business Operations Expertise
- Full Service Restaurant Background
- Performance Improvement
- Microsoft Excel
- Accounts Payable and Accounts Receivable
- Intuit QuickBooks
- TIPS Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
In-N-Out Burger
06.2020 - 08.2022
Waitress
Applebee's Grill + Bar
09.2015 - 05.2020
Front of House Manager
Tengda Asian Hibatchi Restaurant
01.2004 - 03.2014
Gateway Community College
Associate of Science from Business Administration And Management
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