Jessica Mendez
San Antonio
Summary
Dynamic and customer-focused professional with proven experience in high-paced hospitality environments. Skilled in delivering exceptional service, managing bar operations, and creating a welcoming atmosphere for guests. Known for strong interpersonal skills, attention to detail, and the ability to multitask efficiently under pressure. Committed to maintaining high standards of cleanliness, compliance, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Freelance / Contract Bartender & Cocktail Server
Major National Events
05.2021 - Current
- Provided bartending and cocktail service at high-volume, fast-paced events including Formula 1 races, large-scale music festivals, private parties, and VIP experiences.
- Delivered exceptional customer service while maintaining speed, accuracy, and drink quality in dynamic, high-pressure environments.
- Crafted a variety of classic and custom cocktails, adapting to event-specific menus and sponsored liquor brands.
- Maintained clean, organized, and fully stocked bar stations, ensuring seamless operations during peak service times.
- Handled cash, POS systems, and credit transactions efficiently across multiple venues and jurisdictions.
- Complied with alcohol service laws in different states and practiced responsible service at all events.
- Collaborated with security, event coordinators, and fellow staff to ensure smooth event flow and positive guest experiences.
- Quickly adapted to new locations, diverse crowds, and different service expectations across cities and venues.
- Built rapport with guests through friendly, professional service that encouraged positive feedback and repeat business.
Brand ambassador & festival content creator
Freelance/contracts
01.2019 - Current
- Company Overview: EDM Festivals / Social Media
- Distributed free product samples at high-traffic locations and events, including festivals and public gatherings, to increase product visibility and brand engagement.
- Promoted energy drink brands (Mio Energy, Celsius, Rockstar) through in-person activation and social media content.
- Created original content including reels, stories, and promotional posts to drive interest and ticket sales for music festivals.
- Engaged with followers by answering questions, sharing event insights, and building hype through authentic, on-brand messaging.
- Amplified festival visibility by actively commenting on and sharing official posts, boosting organic engagement.
- Attended festivals as an on-site ambassador, capturing real-time content and interacting with fans to build trust and enthusiasm.
- Maintained a consistent, high-energy personal brand aligned with EDM culture and partner expectations.
- EDM Festivals / Social Media
Waitress / Bartender
Wrigleyville grill
San Antonio
08.2019 - 05.2025
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided accurate change for cash transactions using a cash register system.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Consistently upsold premium liquors, cocktails, and add-ons to boost check averages and increase sales.
Education
business/marketing major - business
Barry University
Miami06.2025
High School Diploma -
Archbishop Mccarthy High School
Southwest ranches01.2018
Skills
- Customer engagement
- Cash handling
- Relationship building
- POS system operation
- Multitasking
- Bar terminology
- Reliability and punctuality
- Social media marketing
- Upselling
Languages
- English, fluent
- Spanish, fluent
References
References available upon request.
Timeline
Freelance / Contract Bartender & Cocktail Server
Major National Events
05.2021 - Current
Waitress / Bartender
Wrigleyville grill
08.2019 - 05.2025
Brand ambassador & festival content creator
Freelance/contracts
01.2019 - Current
business/marketing major - business
Barry University
High School Diploma -
Archbishop Mccarthy High School
Similar Profiles
Tara JOHNSONTara JOHNSON
Project Officer – Promotions and Events at Economic Development & Major EventsProject Officer – Promotions and Events at Economic Development & Major Events
Evie ClarkEvie Clark
Assistant Event Manager at Major Events Gold CoastAssistant Event Manager at Major Events Gold Coast
Tatiana Guimarães FerreiraTatiana Guimarães Ferreira
Systems Test Analyst at ATOS Major EventsSystems Test Analyst at ATOS Major Events
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA