Jessica Mendoza
Rio Rancho,NM
Summary
Professional and friendly individual, with a punctual and precise attitude. I am a positive manager with very extensive experience in retail settings. I Have a passion for people that builds teams and customer relationships that last a Lifetime. very competitive attitude that has given me the ability to reach all my goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Firestone Automotive
Albuquerque, NM
02.2014 - Current
- Manage daily operations to ensure smooth functioning of The store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assist with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Manage and approve scheduling and staffing of teammates.
- approve and handle teammate disciplinary action and termination of teammates if necessary.
- maintain business to business sales.
- keep track of all bills with multiple vendors and pay on time weekly.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitor cash intake and deposit records,increasing accuracy, and reducing discrepancies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintain open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Shift Manager
Dillard’s
Cottonwood Mall Albuquerqu NM
08.2012 - 07.2013
- Held interviews for potential new hires
- Planned fashion shows for each high school and holiday events.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in visual merchandising, creating eye-catching displays to attract customers.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Employed strong sales and communication techniques to facilitate 15% increase in sales daily.
Fashion Consultant
Victoria Secret Direct
Rio Rancho Nm
10.2010 - 06.2012
- Specialize in sales, creating looks customer desires.
- Up sale on every order and inform customer how to care for products.
- I must always have a clear voice; conforming order is correct and complete, make sure customer is aware of total price of purchase.
- My top priority is to make every customer feel they were provided with excellent customer service.
- I worked on multiple phone lines, so I transferred calls, placed customers on brief holds to call other departments to solve problem or honor gifts.
- Multi-tasking was a very important part of my job.
- Proposed accessories to complete outfits and complement clothing choices.
- coached other teammates while listening to calls and provided positive feed back.
Assistant Manager
Leslie pool and spa
Cottonwood Shopping Plaza Albuquerque NM
10.2009 - 10.2010
- Receiving shipments and stocking merchandise
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing water chemistry, to recommend correct merchandise to fix their issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma - General Studies
Clovis High School
05.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Goals and performance
- Recruiting and Hiring
- Relationship building and management
- Teamwork and Collaboration
- Ability to manage every employee by each individuals personality
Timeline
Store Manager
Firestone Automotive
02.2014 - Current
Shift Manager
Dillard’s
08.2012 - 07.2013
Fashion Consultant
Victoria Secret Direct
10.2010 - 06.2012
Assistant Manager
Leslie pool and spa
10.2009 - 10.2010
High School Diploma - General Studies
Clovis High School