Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mendoza

Rio Rancho,NM

Summary

Professional and friendly individual, with a punctual and precise attitude. I am a positive manager with very extensive experience in retail settings. I Have a passion for people that builds teams and customer relationships that last a Lifetime. very competitive attitude that has given me the ability to reach all my goals.

Overview

15
15
years of professional experience

Work History

Store Manager

Firestone Automotive
02.2014 - Current
  • Manage daily operations to ensure smooth functioning of The store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assist with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Manage and approve scheduling and staffing of teammates.
  • approve and handle teammate disciplinary action and termination of teammates if necessary.
  • maintain business to business sales.
  • keep track of all bills with multiple vendors and pay on time weekly.
  • Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitor cash intake and deposit records,increasing accuracy, and reducing discrepancies.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintain open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Shift Manager

Dillard’s
08.2012 - 07.2013
  • Held interviews for potential new hires
  • Planned fashion shows for each high school and holiday events.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
  • Assisted in visual merchandising, creating eye-catching displays to attract customers.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Employed strong sales and communication techniques to facilitate 15% increase in sales daily.

Fashion Consultant

Victoria Secret Direct
10.2010 - 06.2012
  • Specialize in sales, creating looks customer desires.
  • Up sale on every order and inform customer how to care for products.
  • I must always have a clear voice; conforming order is correct and complete, make sure customer is aware of total price of purchase.
  • My top priority is to make every customer feel they were provided with excellent customer service.
  • I worked on multiple phone lines, so I transferred calls, placed customers on brief holds to call other departments to solve problem or honor gifts.
  • Multi-tasking was a very important part of my job.
  • Proposed accessories to complete outfits and complement clothing choices.
  • coached other teammates while listening to calls and provided positive feed back.

Assistant Manager

Leslie pool and spa
10.2009 - 10.2010
  • Receiving shipments and stocking merchandise
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing water chemistry, to recommend correct merchandise to fix their issues.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma - General Studies

Clovis High School
05.2008

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Goals and performance
  • Recruiting and Hiring
  • Relationship building and management
  • Teamwork and Collaboration
  • Ability to manage every employee by each individuals personality

Timeline

Store Manager

Firestone Automotive
02.2014 - Current

Shift Manager

Dillard’s
08.2012 - 07.2013

Fashion Consultant

Victoria Secret Direct
10.2010 - 06.2012

Assistant Manager

Leslie pool and spa
10.2009 - 10.2010

High School Diploma - General Studies

Clovis High School

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Jessica Mendoza