Customer Service/Ramp Agent
Southwest Airlines
Atlanta,GA
04.2007 - 2026
- Operated ground support equipment to facilitate aircraft loading and unloading processes.
- Ensured compliance with safety protocols during ramp operations, minimizing risk of accidents.
- Collaborated with team members to maintain efficient turnaround times for aircraft servicing.
- Conducted pre-flight inspections on baggage handling systems to ensure operational reliability.
- Executed wing walker duties to safeguard aircraft during pushback,maintaining communications with the driver.
- Maintain ramp security and adhered to safety protocols at all times.
- Reviewed and verified baggage detail to ensure accurate loading and bag room delivery.
- Maintained a safe and secure ramp environment in accordance with Federal Aviation Administration (FAA) Regulations.
- Communicated effectively with passengers,ramp supervisors,and other airport personnel.
- Experienced in operating the airline computer systems to update flight information. Rerouted missed baggage and cargo to adequate flights.
- Participated in safety drills and training sessions to uphold high safety standards .
- Trained new staff on ramp procedures, enhancing team efficiency and safety protocols.
- Conducted pre-flight checks on equipment and vehicles to maintain operational readiness.
- Monitored weather conditions and adjusted operations accordingly to ensure safety.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.(FOD)
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.