Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mercantini

Browns Mills,NJ

Summary

Dynamic Hair Salon Manager with a proven track record at Shear Brilliance, excelling in client consultation and employee retention. Expert in advanced hair styling techniques, I fostered a loyal clientele and optimized team performance, enhancing service delivery and satisfaction. Committed to excellence, I streamline operations for peak efficiency.

Overview

13
13
years of professional experience

Work History

Hair Salon Manager

Shear Brilliance Hair Salon
Browns Mills, NJ
02.2020 - Current
  • Managed daily salon operations, ensuring high-quality customer service and satisfaction.
  • Trained and mentored junior stylists to enhance skill sets and improve service delivery.
  • Developed staff schedules, optimizing team coverage during peak hours for maximum efficiency.
  • Implemented inventory management systems, reducing product waste and improving supply chain accuracy.

Hairstylist

Matura Salon & Spa
Manahawkin, NJ
03.2017 - 2022
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Hairstylist

Hair Cuttery
Browns Mills, NJ
09.2019 - 02.2020
  • Delivered high-quality hairstyling services, ensuring customer satisfaction through personalized consultations.
  • Utilized advanced techniques in cutting, coloring, and styling to enhance client appearance and confidence.
  • Mentored junior stylists on best practices and emerging trends in hairstyling and customer service.
  • Streamlined appointment scheduling process, improving client flow and reducing wait times during peak hours.

Hairstylist

Great Clips
Waretown, NJ
09.2017 - 2019
  • Implemented new product recommendations based on individual hair types, increasing upsell opportunities for salon services.
  • Conducted thorough consultations to assess client needs and provide tailored hairstyling solutions.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations within salon environment.
  • Developed strong client relationships, fostering repeat business through exceptional service delivery and follow-up communication.

Sales Associate

Sally Beauty Supply
Manahawkin, NJ
09.2012 - 2016
  • Assisted customers in selecting beauty products, enhancing overall shopping experience.
  • Maintained product displays and merchandising standards to attract customer attention.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout.
  • Handled inventory management tasks, including restocking shelves and tracking stock levels.

Education

Cosmetology License - Cosmetology

Capri Institute of Cosmetology
Brick, NJ
06.2004

High School Diploma - Required

Southern Regional High School
Manahawkin, NJ
06.2003

Skills

  • Hair styling techniques
  • Client consultation
  • Appointment scheduling
  • Employee retention

Timeline

Hair Salon Manager

Shear Brilliance Hair Salon
02.2020 - Current

Hairstylist

Hair Cuttery
09.2019 - 02.2020

Hairstylist

Great Clips
09.2017 - 2019

Hairstylist

Matura Salon & Spa
03.2017 - 2022

Sales Associate

Sally Beauty Supply
09.2012 - 2016

Cosmetology License - Cosmetology

Capri Institute of Cosmetology

High School Diploma - Required

Southern Regional High School