Jessica Mercantini
Browns Mills,NJ
Summary
Dynamic Hair Salon Manager with a proven track record at Shear Brilliance, excelling in client consultation and employee retention. Expert in advanced hair styling techniques, I fostered a loyal clientele and optimized team performance, enhancing service delivery and satisfaction. Committed to excellence, I streamline operations for peak efficiency.
Overview
13
13
years of professional experience
Work History
Hair Salon Manager
Shear Brilliance Hair Salon
Browns Mills, NJ
02.2020 - Current
- Managed daily salon operations, ensuring high-quality customer service and satisfaction.
- Trained and mentored junior stylists to enhance skill sets and improve service delivery.
- Developed staff schedules, optimizing team coverage during peak hours for maximum efficiency.
- Implemented inventory management systems, reducing product waste and improving supply chain accuracy.
Hairstylist
Matura Salon & Spa
Manahawkin, NJ
03.2017 - 2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Hairstylist
Hair Cuttery
Browns Mills, NJ
09.2019 - 02.2020
- Delivered high-quality hairstyling services, ensuring customer satisfaction through personalized consultations.
- Utilized advanced techniques in cutting, coloring, and styling to enhance client appearance and confidence.
- Mentored junior stylists on best practices and emerging trends in hairstyling and customer service.
- Streamlined appointment scheduling process, improving client flow and reducing wait times during peak hours.
Hairstylist
Great Clips
Waretown, NJ
09.2017 - 2019
- Implemented new product recommendations based on individual hair types, increasing upsell opportunities for salon services.
- Conducted thorough consultations to assess client needs and provide tailored hairstyling solutions.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations within salon environment.
- Developed strong client relationships, fostering repeat business through exceptional service delivery and follow-up communication.
Sales Associate
Sally Beauty Supply
Manahawkin, NJ
09.2012 - 2016
- Assisted customers in selecting beauty products, enhancing overall shopping experience.
- Maintained product displays and merchandising standards to attract customer attention.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout.
- Handled inventory management tasks, including restocking shelves and tracking stock levels.
Education
Cosmetology License - Cosmetology
Capri Institute of Cosmetology
Brick, NJ06.2004
High School Diploma - Required
Southern Regional High School
Manahawkin, NJ06.2003
Skills
- Hair styling techniques
- Client consultation
- Appointment scheduling
- Employee retention
Timeline
Hair Salon Manager
Shear Brilliance Hair Salon
02.2020 - Current
Hairstylist
Hair Cuttery
09.2019 - 02.2020
Hairstylist
Great Clips
09.2017 - 2019
Hairstylist
Matura Salon & Spa
03.2017 - 2022
Sales Associate
Sally Beauty Supply
09.2012 - 2016
Cosmetology License - Cosmetology
Capri Institute of Cosmetology
High School Diploma - Required
Southern Regional High School