Jessica Mercurio
Boca Raton,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Family First Life
02.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Server / Bartender
Loch Bar
11.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
The Breakers
11.2017 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess, Server, Corporate Trainer
California Pizza Kitchen
02.2012 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Education
Associate of Arts - Associate in Arts
Palm Beach State College
Palm Beach Gardens05.2018
High School Diploma -
The Kings Academy
West Palm Beach, FL05.2009
Skills
- Exceptional customer service
- Strong multitasking
- Liquor, beer, and wine knowledge
- Strong Work Ethic, Reliable
- Guest Engagement
- Hospitality service expertise
- Food and beverage pairings
- Memory retention
Timeline
Insurance Agent
Family First Life
02.2024 - Current
Server / Bartender
Loch Bar
11.2022 - 01.2024
Server
The Breakers
11.2017 - 08.2022
Hostess, Server, Corporate Trainer
California Pizza Kitchen
02.2012 - 09.2017
Associate of Arts - Associate in Arts
Palm Beach State College
High School Diploma -
The Kings Academy