Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Mertz

Staunton,IL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Lead Sales Key Holder

Dollar General
02.2023 - Current
  • Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
  • Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
  • Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location.
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Direct Support Professional

Beverly Farm
09.2018 - 03.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Developed and implemented individualized care plans to meet individual needs of each client.

Sales Associate

Caseys Genral Store
04.2015 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

General Studies

Staunton High School
Staunton, IL
05-2009

Skills

  • Store operations
  • Retail sales
  • Sales presentations
  • Inventory control
  • Pricing
  • Customer service
  • Cash handling
  • Customer service management
  • Drawer counting
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Active listening

Timeline

Lead Sales Key Holder

Dollar General
02.2023 - Current

Direct Support Professional

Beverly Farm
09.2018 - 03.2020

Sales Associate

Caseys Genral Store
04.2015 - 03.2018

General Studies

Staunton High School

Similar Profiles

CREATE PROFILE