Jessica Metcalf
Sextons Creek,KY
Summary
Dynamic administrator with a proven track record at Mountain Ridge Health and Rehab, enhancing operational efficiency through strategic planning and effective staff management. Skilled in documentation and reporting, I developed training materials and policies that improved patient satisfaction and streamlined processes, ensuring a high standard of service delivery.
Healthcare professional with robust background in managing long-term care facilities. Proven track record of optimizing operational workflows and ensuring regulatory compliance. Known for fostering collaborative team environments and adapting to dynamic healthcare needs, demonstrating leadership and strategic management skills. Demonstrated leadership and strategic planning skills to enhance patient care and staff performance.
Overview
13
13
years of professional experience
Work History
Administrator
Mountain Ridge Health and Rehab
03.2025 - Current
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated scheduling and resource allocation for smooth office operations.
- Managed correspondence and maintained accurate records in digital filing systems.
- Developed training materials to onboard new staff effectively and efficiently.
- Developed policies and procedures to enhance operational effectiveness and patient satisfaction.
- Led cross-functional meetings to address operational challenges and implement strategic solutions.
Business Office Manager
Corbin Health And Rehabilitation
05.2022 - 03.2025
- Utilized company's accounting systems to review reports and prepare assessments.
- Updated reports, managed accounts and generated reports for company database.
Receptionist
Landmark Of Laurel Creek
03.2015 - 05.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Ordered office supplies
- Gave new employees drug screens
- Accounts payable
State Registered Nursing Assistant
Laurel Heights
11.2012 - 02.2014
- Utilized company's accounting systems to review reports and prepare assessments.
- Updated reports, managed accounts and generated reports for company database.
Education
Master of Science - Healthcare Administration
Union College
Barbourville, KY12.2020
Bachelor of Arts - General Studies
Eastern Kentucky University
Richmond, KY12.2019
Skills
- Customer/Client relations
- Documentation and reporting
- Office management
- Verbal and written communication
- Time management
- Telephone skills
- Office administration
- Organization skills
- Strategic Planning
- Business administration
- Administrative support
- Staff Management
- Budgeting
License
LNHA: 286786
SRNA: 50189509
Timeline
Administrator
Mountain Ridge Health and Rehab
03.2025 - Current
Business Office Manager
Corbin Health And Rehabilitation
05.2022 - 03.2025
Receptionist
Landmark Of Laurel Creek
03.2015 - 05.2020
State Registered Nursing Assistant
Laurel Heights
11.2012 - 02.2014
Master of Science - Healthcare Administration
Union College
Bachelor of Arts - General Studies
Eastern Kentucky University