Jessica Engel
Lincoln,NE
Summary
Dynamic and dedicated Lead Medical Laboratory Assistant at Regional Pathology Services, UNMC, with extensive phlebotomy expertise and exceptional customer service skills. Proven ability to process specimens efficiently while fostering collaboration with healthcare teams. Committed to delivering quality patient care and training new staff to enhance operational excellence.
Overview
20
20
years of professional experience
Work History
Lead Medical Laboratory Assistant
Regional Pathology Services, UNMC
Lincoln, NE
05.2018 - Current
- Perform phlebotomy procedures in order to obtain blood samples from patients in a timely manner
- Prepare and process lab samples
- Order entry and receiving of specimens
- Work as an IOP, where I work directly with physicians and nurses to help trouble shoot any problems or issues that may arise.
- Answered phone calls from patients or other healthcare staff regarding lab services.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Processed specimens according to standard operating procedures.
Patient Services Technician
NLL/Labcorp
Lincoln, NE
08.2016 - 05.2018
- Performed phlebotomy procedures in order to obtain blood samples from patients in a timely manner.
- Worked as an IOP at a family practice office, where I drew patients from newborn and pediatric all the up to geriatric.
- Centrifuged and aliquot specimens when necessary.
- Worked on client's computer system to receive and complete blood draws
- filed paperwork and worked directly with physicians and nurses.
Clinical Assistant II
Bryan Health Medical Center
Lincoln, NE
04.2015 - 08.2016
- Direct patient care to help with daily tasks such as getting out of bed, showering, walking around.
- Worked in newborn nursery where I cared for newborns such as feeding, changing, bathing, and vitals.
- Front desk duties such as answering phone calls, putting calls out for physicians, greeting visitors, and answering the door.
- Data entry for state site for birth certificates and infant and parent's demographic information
Resident Aide
Tabitha
Lincoln, NE
11.2013 - 09.2015
- Assisted residents with activities of daily living, including bathing, hygiene, mobility and nutrition.
- Positioned residents for comfort and to prevent skin pressure problems.
- Reported unusual symptoms and behaviors of residents to the LPN on shift.
- Assessed status of residents continuously and reported observations to treatment team.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Collections Tech
Nebraska Community Blood Bank
Lincoln, NE
07.2012 - 05.2013
- Used phlebotomy procedure to obtain blood donations from donors.
- Interviewed potential donor to gather health history and demographic information.
- Checked vitals such as blood pressure, pulse, temperatures and performed capillary hemoglobin procedures.
- Clerical duties such as answering phones, greeting visitors and donors, and scheduling future appointments.
Phlebotomist II
Bryan Health Medical Center
Lincoln, NE
12.2004 - 07.2012
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Identified patients using proper procedures prior to specimen collection.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education
Some College (No Degree) -
Southeast Community College Area
Lincoln, NESkills
- Excellent Customer Service Skills
- Very experienced phlebotomist
- Proficient with computers/new programs
- Works well with others
- Knows processing/aliquoting specimens
- Comfortable with all patients in all settings
- Employee training
Timeline
Lead Medical Laboratory Assistant
Regional Pathology Services, UNMC
05.2018 - Current
Patient Services Technician
NLL/Labcorp
08.2016 - 05.2018
Clinical Assistant II
Bryan Health Medical Center
04.2015 - 08.2016
Resident Aide
Tabitha
11.2013 - 09.2015
Collections Tech
Nebraska Community Blood Bank
07.2012 - 05.2013
Phlebotomist II
Bryan Health Medical Center
12.2004 - 07.2012
Some College (No Degree) -
Southeast Community College Area
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