Tracy Walker
Silver Spring,MD
Summary
Certified Medical Assistant with current CPR certification is seeking to obtain a position in a customer service or medical office setting that will utilize and enhance my customer driven skill set Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LEAD MEDICAL ASSISTANT
Maryland ENT
02.2019 - Current
- Room patients, perform ear exam prior to sending patient for audio testing, stock rooms, administer medication, explain pre and post-op instructions, provide a high level of patient contact in the absence of the physician, and enter patient's vitals and reconcile medications in EMR
Program Specialist (Temporary Position)
CORESTAFF
06.2018 - 01.2019
- Provided customer service in inbound call center for pharmaceutical company, verified insurance benefit coverage for clients and checked claim status, followed up with insurance companies regarding claims, requested shipment of medication to client's home or PCP office, verified refill requests, and entered client and PCP information in database
Medical Assistant PRN
ADVANTIA HEALTH
08.2014 - 06.2018
- Roomed patients, obtained vital signs, performed phlebotomy, assisted with exams, stocked rooms, ordered supplies, in office diagnostic testing, entered patient information into electronic medical record, explained test results, explained medication instructions, provided telephone triage, scheduled appointments, collect copays, perform end of day reconciliation.
Community Technician
Maryland Treatment Centers, Inc.
02.2015 - 07.2016
- Monitored clients, checked rooms for contraband and cleanliness, administered medications, drove clients to NA, AA meetings, physician appointments and grocery stores, verified clients employment, performed random urine screenings, and scheduled house chore duties to clients
Lead Medical Assistant
Capital OB/Gyn
09.2010 - 07.2013
- Patient triage, Entering patient information into electronic medical records, Maintain patient confidentiality, Prepare daily schedule using MS Excel as needed, Telephone triage for incoming nurse calls, Scheduling surgeries and birth inductions, Assist physicians with routine yearly gynecological exams as well as in office procedures such as IUD insertion and removal and gynecological biopsies as needed, Maintain daily log of medications enter abnormal test results into MS Access database, Order supplies and cross check delivery upon arrival to ensure all items are received, Prepare patient information letters using MS Word, Maintain a professional relationship with outside vendors, physicians, and patients
Education
Certification -
University of the District of Columbia
Washington, DC01.2019
Certificate -
University of the District of Columbia
Washington, DC01.2019
High school diploma -
Theodore Roosevelt Senior High School
Washington, DC01.1989
Skills
- Excellent customer service skills
- Professional driver with current DOT card
- MS Office proficient
- EMR proficient (eClinicalWorks, Athena, Next Gen, Greenway, Touch works)
- Data entry database Siebel
- Privia EMR
- Customer service
- Venipuncture
- Vital Signs
- Laboratory Experience
- Medical Office Experience
- Medical Scheduling
- Patient Care
- Experience Administering Injections
- Phlebotomy
- Supervising Experience
- CPT coding
- Front desk
- Medical terminology
- Documentation review
- Primary care
- EMR systems
- Behavioral health
- Data Entry
- Procedure Assistance
- Medical Terminology
- Inventory Management
- Patient Flow Management
- Suctioning
- Needs Assessments
- Professional Bedside Manner
- Inventory and Supply Management
- Customer Service
- Reliable Team Player
- Medical Terminology Knowledge
- CPR
Certification
- CPR Certification
- First Aid Certification
- Certified Medical Assistant (AAMA)
- BLS Certification
- CCMA Certification
Assessments
- Receptionist, Familiar, 07/01/19
- Customer focus & orientation, Highly Proficient, 03/01/21
- Filing & organization, Highly Proficient, 06/01/19
- Scheduling, Proficient, 06/01/19
- Work style: Reliability, Proficient, 01/01/21
- Patient-focused care, Proficient, 06/01/19
- Basic attention to detail, Familiar, 10/01/21
- Medical terminology, Familiar, 10/01/21
Timeline
LEAD MEDICAL ASSISTANT
Maryland ENT
02.2019 - Current
Program Specialist (Temporary Position)
CORESTAFF
06.2018 - 01.2019
Community Technician
Maryland Treatment Centers, Inc.
02.2015 - 07.2016
Medical Assistant PRN
ADVANTIA HEALTH
08.2014 - 06.2018
Lead Medical Assistant
Capital OB/Gyn
09.2010 - 07.2013
Certification -
University of the District of Columbia
Certificate -
University of the District of Columbia
High school diploma -
Theodore Roosevelt Senior High School
Similar Profiles
Yessia GrantYessia Grant
Administrative Assistant at Maryland ENT AssociatesAdministrative Assistant at Maryland ENT Associates
Tokuboh ShodeTokuboh Shode
Office Administrator at Centers of Advanced ENT Care, Feldman ENT DivisionOffice Administrator at Centers of Advanced ENT Care, Feldman ENT Division
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Alvin BeltranAlvin Beltran
Personal Banker at PNC BankPersonal Banker at PNC Bank
HABEN ATSBHAHABEN ATSBHA
Babysitter at Alem and Hana FamilyBabysitter at Alem and Hana Family