Jessica MICHAELS
Waterford,NY
Summary
Talented and organized leader, experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. I am able to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally.
Overview
17
17
years of professional experience
Work History
Team Leader
Kohl's
08.2020 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Medical Claims Processor
Value Options Behavioral Health
08.2006 - 07.2009
- Increased claim processing efficiency by implementing new software and streamlining workflows.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
- Assisted in the development of training materials for new hires, improving overall team knowledge and productivity.
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Contributed to positive team morale through active participation in department meetings, offering constructive feedback, and supporting colleagues when needed.
- Resolved discrepancies between billed amounts and allowed charges promptly by working closely with both providers and payers, minimizing delays in payment processing times.
- Handled escalated claims-related issues professionally, working diligently towards resolution while maintaining strong relationships with both clients and providers alike.
Education
Childhood Education
College of St. Rose
Albany, NYAssociate Of Applied Science - Early Childhood Education
Maria College of Albany
Albany, NY05.2001
Skills
- Cash Handling
- Client Service
- Work Planning
- Shift Scheduling
- Employee Evaluation
- Quality Improvement
- Team Supervision
- Coaching
- Complaint Resolution
- Work Planning and Prioritization
- Expectation Setting
- Teamwork and Collaboration
- Performance Improvement
- Overseeing Daily Activities
- Safety Processes and Procedures
- Sales Expertise
Timeline
Team Leader
Kohl's
08.2020 - Current
Medical Claims Processor
Value Options Behavioral Health
08.2006 - 07.2009
Childhood Education
College of St. Rose
Associate Of Applied Science - Early Childhood Education
Maria College of Albany