Jessica Mier
Miami,FL
Summary
Compassionate and organized front desk professional with extensive experience in mental health office operations. Proficient in appointment scheduling, insurance verification, and HIPAA compliance. Skilled at fostering a welcoming and supportive environment for clients while effectively managing administrative responsibilities. Known for exceptional interpersonal skills and the ability to handle sensitive situations with discretion and empathy
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Florida Mental Health Practitioners LLC
Miami, FL
07.2024 - Current
- Handled sensitive client information in compliance with HIPAA regulations, maintaining confidentiality and security of all medical records.
- Assisted with insurance verification, confirming coverage and obtaining necessary pre-authorizations to ensure seamless service delivery.
- Prepared and maintained client files, updating demographic and insurance information to support smooth case management for clinicians.
Intern
Citizens Crime Watch of Miami-Dade
Miami, FL
07.2024 - 12.2024
- Assisted in organizing community outreach events, fostering partnerships between law enforcement and local residents to promote crime prevention.
- Responded to community inquiries about crime statistics, neighborhood safety, and preventative measures, enhancing public trust and awareness.
- Developed crime prevention materials, including flyers, newsletters, and online content, to educate the community on safety practices and emergency preparedness.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12.2024
Skills
- Organizational efficiency
- Ability to adapt to any given environment
- Problem solving
- Critical thinking
- Computer literacy
- Rapport building
- Records maintenance
- Strong organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Florida Mental Health Practitioners LLC
07.2024 - Current
Intern
Citizens Crime Watch of Miami-Dade
07.2024 - 12.2024
Bachelor of Science - Criminal Justice
Florida International University
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