Jessica Mijares
Chicago,IL
Summary
Motivated employee with exceptional interpersonal skills and a strong work ethic. Proficient in delivering excellent customer service even under pressure. Quickly masters new skills to make a positive impact as part of a dynamic team.
Overview
8
8
years of professional experience
Work History
Server
The Original Pancake House- Bellevue
Chicago, IL
07.2018 - Current
- Provided exceptional customer service while maintaining composure in high-pressure scenarios.
- Efficiently executed opening duties, closing tasks, and shift changes to support the restaurant's productivity in meeting customer demands.
- Contributed to the training of newly hired servers.
- Developed and sustained solid client connections.
- Offered comprehensive descriptions of menu items, sharing knowledge about ingredients and cooking methods upon request.
- Addressed concerns raised by guests and employees to enhance customer satisfaction and maintain an efficient workforce.
Hostess
The Original Pancake House-Diversey
Chicago, IL
06.2016 - 05.2019
- Ensured a friendly and inviting atmosphere for guests upon arrival.
- Addressed customer phone inquiries and processed to-go orders.
- Efficiently managed online orders using both the Uber Eats and Grubhub applications on tablets.
- Addressed customer complaints promptly and effectively, actively communicating important issues to the attending manager.
- Played a role in facilitating the even allocation of tips for servers and bussers.
- Demonstrated strong interpersonal skills with customers.
- Managed cash transactions and maintained accurate daily reconciliation of payments.
Education
Associates of Science (AS) - Biology
Richard J. Daley College
Chicago, IL06-2025
High school dimploma -
John Hancock College Preparatory
Chicago, IL06.2016
Skills
- Adaptable
- Self-Motivated
- Team-building
- Customer Service
- Excellent Communication
- Time-Management
- Organized
- Ability to Prioritize
- Proactive
- Maintain Positive Attitude
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
The Original Pancake House- Bellevue
07.2018 - Current
Hostess
The Original Pancake House-Diversey
06.2016 - 05.2019
Associates of Science (AS) - Biology
Richard J. Daley College
High school dimploma -
John Hancock College Preparatory