Jessica Miller
Reno,Nevada
Overview
4
4
years of professional experience
Work History
Shift Lead
Ikes Love and Sandwiches
02.2022 - 08.2024
- Collaborated with team members to drive daily sales and meet revenue goals.
- Leveraged product knowledge to upsell menu items and ensure customer satisfaction.
- Monitored and analyzed sales trends to improve operational efficiency and increase profitability.
- Trained and motivated team members to achieve high performance in customer service and sales.
Sterile Processing Technician
Smile Island Pediatric and Adult Dental Group
05.2023 - 07.2024
- Performed decontamination of medical instruments and equipment to prepare for sterilization
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials
- Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization
Dental Insurance Coordinator
Smile Island Pediatrics and Adult Dental Group
10.2020 - 08.2022
- Verified patient insurance coverage and eligibility for dental services
- Created and maintained accurate electronic records of all insurance claims and payments
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims
- Processed requests for pre-authorization of treatments from providers on behalf of patients
Education
Bachelor of Science - Public Health
University of Nevada, Reno
Reno, NV05.2025
Skills
- Excellent customer service
- Detail-Oriented Data Management
- Time management abilities
- Effective Communication
- Team collaboration and leadership experience
- Sales proficiency
- Patient contact
- Product promotions
Timeline
Sterile Processing Technician
Smile Island Pediatric and Adult Dental Group
05.2023 - 07.2024
Shift Lead
Ikes Love and Sandwiches
02.2022 - 08.2024
Dental Insurance Coordinator
Smile Island Pediatrics and Adult Dental Group
10.2020 - 08.2022
Bachelor of Science - Public Health
University of Nevada, Reno
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