Jessica Miller
Sacramento,CA
Summary
Dynamic Assistant Manager with a proven track record at Volunteers Of America, enhancing operational efficiency and customer satisfaction. Excelled in staff supervision and problem-solving, achieving a significant reduction in cash discrepancies. Skilled in team leadership and money handling, adept at fostering a culture of high performance and continuous improvement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Volunteers Of America
07.2003 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - General Education
Rio Linda High School
Sacramento, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Policy enforcement
- Employee performance evaluations
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
Certification
Manager serve safe certificate
Timeline
Assistant Manager
Volunteers Of America
07.2003 - Current
No Degree - General Education
Rio Linda High School
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