Customer Service Representative
YMCA Of Greater Toledo
06.2023 - 07.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Learned company products and services to provide knowledgeable support.
- Collaborated with team members to improve service delivery processes.
- Adapted quickly to changing workflows and customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.