Jessica Miller
NuVizion Custom Builders
Claremont,North Carolina
Results-driven individual with extensive experience in operations management and customer service. Skilled in problem-solving and time management, consistently enhancing workflow and service delivery to meet client needs.
Detail-oriented operations professional with a strong track record in managing projects and enhancing team productivity. Proven ability to streamline processes, improve client communication, and maintain high-quality standards.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
21
Years of experience
Work History
Owner/Operator
1 Year 10 Months
NuVizion Custom Builders - Claremont, NC | 08.2024 - Current
- Developed and implemented project timelines to ensure timely completion of custom building projects.
- Managed client communications to gather requirements and provide updates throughout construction phases.
- Coordinated with subcontractors and suppliers to streamline procurement processes and reduce delays.
- Oversaw quality control measures to maintain high standards in craftsmanship and materials used.
Waitress
2 Years 7 Months
Sandbar Marina and Grill - Taylorsville, NC | 05.2022 - 12.2024
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage service.
- Collaborated with kitchen staff to ensure accuracy of orders and dietary restrictions.
- Trained new waitstaff on restaurant protocols and service standards.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Suggested menu items based on customer preferences, improving sales and customer satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dispatch/ Office Manager
Jmb Recycling And Demolition - Granite Falls, NC | 03.2020 - 2023
- Managed daily office operations, ensuring efficiency and productivity across teams.
- Coordinated logistics for recycling and demolition projects, optimizing workflow and resource allocation.
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Implemented office procedures to enhance communication between departments and improve service delivery.
- Trained new staff on operational protocols, promoting adherence to safety standards and best practices.
- Streamlined administrative processes, reducing response times for internal requests and client inquiries.
- Monitored compliance with industry regulations, ensuring all operations met safety and environmental standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Key Holder
Dollar General - Conover, NC | 2018 - 2019
- Opened and closed store, ensuring compliance with company policies and procedures.
- Managed cash register operations, processed transactions accurately and efficiently.
- Assisted customers with inquiries, providing product knowledge and exceptional service.
- Maintained store appearance by organizing merchandise and ensuring cleanliness standards.
- Trained new team members on operational procedures and customer service best practices.
- Monitored inventory levels, performing stock checks to support replenishment efforts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Respooler
Prysmian Cable - Claremont, NC | 2017 - 2017
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Deputy Sheriff/Certified Detention Officer
Alexander County - Taylorsville, NC | 2013 - 2017
- Enforced laws and regulations to maintain public safety and order.
- Conducted investigations, collecting evidence and interviewing witnesses for criminal cases.
- Patrolled assigned areas to deter crime and provide community support.
- Responded swiftly to emergency calls, ensuring timely assistance in critical situations.
- Collaborated with local agencies to enhance community policing efforts and initiatives.
- Prepared detailed reports on incidents, arrests, and traffic violations for legal documentation.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Provided security at various community events, ensuring a safe environment for attendees.
- Observed jail and inmate activity to maintain order and safety.
- Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
Inventory Supervisor
Walmart - Conover, NC | 2009 - 2013
- Oversaw inventory control processes to optimize stock levels and reduce discrepancies.
- Trained team members on best practices for inventory management and safety protocols.
- Implemented inventory tracking systems to enhance accuracy and efficiency in stock assessments.
- Coordinated with suppliers to ensure timely delivery of products and maintained optimal stock levels.
- Conducted regular audits of inventory to identify trends and address potential issues proactively.
- Led initiatives to streamline receiving processes, improving efficiency in warehouse operations.
- Supervised 3-4 inventory control personnel to support correct goods management and achievement of performance goals.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
Sewer
Royal Comfort - Taylorsville, NC | 2006 - 2009
- Operated industrial sewing machines to assemble various fabric products.
- Ensured quality control by inspecting finished items for defects and inconsistencies.
- Collaborated with team members to meet production deadlines efficiently.
- Maintained cleanliness and organization of the work area for safety compliance.
- Adapted quickly to changing production requirements and priorities as needed.
Education
High School Diploma
Alexander Central High - Taylorsville, NC
06-2008
Basic Law Enforcement Training - Deputy/ Laws
Catawba Valley Community College - Hickory, NC
2015
Detention Officer Certification Course - Detention
Catawba Valley Community College - Hickory, NC
2014
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Customer service
Data entry
Decision-making
Active listening
Accomplishments
I have a letter of recommendation for saving a women's life in 2013 or 2014 can provided a cody if you would like to see it.
Languages
English
Full Professional
Timeline
Owner/Operator
NuVizion Custom Builders
08.2024 - CurrentRead more
Waitress
Sandbar Marina and Grill
05.2022 - 12.2024Read more
Dispatch/ Office Manager
Jmb Recycling And Demolition
03.2020 - 2023Read more
Key Holder
Dollar General
2018 - 2019Read more
Respooler
Prysmian Cable
2017 - 2017Read more
Deputy Sheriff/Certified Detention Officer
Alexander County
2013 - 2017Read more
Inventory Supervisor
Walmart
2009 - 2013Read more
Sewer
Royal Comfort
2006 - 2009Read more
Catawba Valley Community College - Basic Law Enforcement Training, Deputy/ Laws
Read more
Alexander Central High - High School Diploma,
Read more
Catawba Valley Community College - Detention Officer Certification Course, Detention
Read more