Jessica Miller
Amityville,NY
Summary
Dedicated professional with proven team leadership and problem resolution skills. Adept at enhancing experiences through effective communication and collaboration.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist Team Lead
NY State Solar
Hicksville, NY
07.2025 - Current
- Lead and support customer service team members in delivering professional, timely, and accurate assistance.
- Serve as an escalation point for complex customer concerns and help resolve issues to maintain a positive customer experience.
- Monitor team workflow, provide guidance on procedures, and support consistent service standards.
- Communicate with customers regarding account, service, scheduling, and project-related questions while documenting interactions accurately.
- Coordinate with internal departments to address customer needs, follow up on open items, and support timely resolutions.
- Assist with training and onboarding team members and reinforce company policies, processes, and customer service expectations.
Administrative Assistant
Bare Fruit Sugaring and Brows
Westbury, NY
07.2023 - 06.2025
- Provide customer support by confirming details and addressing inquiries by phone.
- Verify guest information and payment options for accuracy and completeness.
- Communicate availability, pricing, and discounts to customers.
- Analyze customer concerns and implement effective resolutions.
- Coordinate with reception staff to support scheduling and occupancy needs.
BDC Representative
Hyundai of 110
Farmingdale, NY
11.2021 - 11.2023
- Handled inbound and outbound sales calls while following required scripts and guidelines.
- Identified customer needs and recommended appropriate products and services.
- Reviewed sales terms with customers and communicated with management.
- Delivered professional customer assistance and developed strong vehicle product knowledge.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NY06.2018
Associate of Science - Cyber Security
Herkimer Community College
Herkimer, NY05.2027
Skills
- Office Management
- Appointment Scheduling
- Problem Resolution
- Verbal Communication
- Team Leadership
Timeline
Customer Support Specialist Team Lead
NY State Solar
07.2025 - Current
Administrative Assistant
Bare Fruit Sugaring and Brows
07.2023 - 06.2025
BDC Representative
Hyundai of 110
11.2021 - 11.2023
Associate of Science - Cyber Security
Herkimer Community College
High School Diploma -
Amityville Memorial High School