Jessica Misko
Mentor,OH
Summary
Detail-oriented Sales Professional with many years of comprehensive experience managing long-term customer relationships and developing new business through creating customer rapport. Skilled in communication, product knowledge, problem-solving and adaptability. Remains focused on increasing sales through excellent customer satisfaction.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
QuickCable
Franksville, Wisconsin
07.2022 - 01.2026
- Managed a $2 million OEM customer base, ensuring timely communication via phone, email, and in person visits.
- Developed strong relationships with customers to understand their needs and preferences.
- Coordinated project timelines with internal teams to meet customer’s production schedules.
- Prepared quotes and other relevant documents, including price list and bid requests.
- Provided technical support on catalog product lines and offered alternative solutions to competitor product.
- Organized communication between customer and engineering team, qualifying custom opportunities for quote, drawing approvals, PPAPs, IMDS, and 8D reports.
- Resolved customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
- Reviewed price discrepancies and order history.
- Coordinated with customer service to ensure orders were entered correctly and changes to existing orders were updated.
- Filled out miscellaneous forms such as vendor set up, open order status, USMCA, Country of Origin, Certificate of Conformity, etc.
- Attended trade shows as a representative of the company.
Inside Sales Representative
TPC Wire & Cable
Macedonia, Ohio
01.2012 - 07.2022
- Worked in conjunction with outside sales representative to maintain and grow key automotive customers and distributor partnerships.
- Qualified potential leads through cold calling.
- Tasked with opening new accounts and expanding sales with existing accounts through identification of new applications, both over the phone and in the field.
- Conducted product demonstrations to showcase features and benefits.
- Provided technical information and proposed custom engineered solutions.
- Prepared quotes, answered incoming phone calls/email requests, set up appointments for outside sales reps, resolved issues with orders.
- Established daily call schedules and logged activity in CRM.
- Created account strategies with outside sales reps and management to achieve sales goals
- Participated in sales training and workshops to improve sales techniques and product knowledge, later trained new employees in both areas.
- Reached and exceeded monthly sales targets, received Salesperson of the Year awards in both 2012 and 2015 for growing my personal territory $100k to $750k in the first 6 years.
Customer Service Manager / Visual Merchandiser
Old Navy
Mentor, OH
07.2009 - 01.2012
- Acted as Leader on Duty, managing the activities of 12-20 associates any given day.
- Provided excellent customer service by promptly answering questions and assisted complaints, returns, and refunds.
- Trained associates on enhancing customer satisfaction and engagement.
- Maintained communication with upper management regarding team performance and needs.
- Completed opening, closing functions to maintain operational standards each day.
- Designed eye-catching displays to enhance product visibility and customer engagement.
- Organized store layout, fixtures and visual merchandising standards, executed floor moves based on seasonal promotions or changing business needs.
Education
Bachelor of Arts - Medical Illustration
Cleveland Institute of Art
Cleveland, OH 08.2005 - 05.2009
Skills
- Effective communication
- Relationship building and management
- Product demonstration
- Conflict management
- Quote / Project coordination
- Technical support
- Attention to detail
- CRM management / training
Timeline
Account Manager
QuickCable
07.2022 - 01.2026
Inside Sales Representative
TPC Wire & Cable
01.2012 - 07.2022
Customer Service Manager / Visual Merchandiser
Old Navy
07.2009 - 01.2012
Bachelor of Arts - Medical Illustration
Cleveland Institute of Art
08.2005 - 05.2009