Jessica Mitchell
Insurance Agency Manager
Clyde,MI
Summary
Successful and seasoned Insurance Agency Manager with expertise in providing wide range of high-quality insurance knowledge and solutions. Possesses deep knowledge of insurance industry with extensive experience assessing risk, insurance and financial needs.
Overview
16
16
years of professional experience
Work History
Insurance Agency Manager
State Farm
4 2014 - Current
- Developed expertise in various lines of business including property, casualty, life, health, and specialty insurance products to better serve wide range of client needs.
- Analyzed detailed reports on agency performance metrics to identify areas of strength and opportunity.
- Reviewed claims details, served as mediator and translator between insured and claim representative/ adjuster.
- Facilitated cross-functional communication between sales, claims, and actuarial teams to ensure seamless customer experience during policy lifecycle.
- Developed productive working relationships with other business partners within our community.
- Served as mediator filing death claims working between funeral homes, life claims department and beneficiaries with empathy and direction.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Boosted sales revenue through up-selling additional services during initial consultations with potential clients.
- Assisted patients and families in navigating complex insurance-related matters by providing expert guidance on coverage, benefits, and authorization requirements.
Emergency Department Medical Scribe
Elite Medical Scribes
06.2012 - 03.2014
- Documented medical exams and procedures performed by physicians.
- Dictated consultations with other health care professionals, patients and family members.
- Effectively and efficiently worked under intense pressure situations and large volumes of patients.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Entered transcribed materials into electronic health records system.
- Extensive medical terminology knowledge.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Store Manager
Yale Flower Shop
01.2008 - 02.2011
- Applied performance data of sales to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products and orders.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Provided customers with care directions for flower arrangements.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree) - Business Administration
Colorado Technical University
Colorado Springs, COLife And Health Insurance License -
Kaplan University
Davenport, IAProperty And Casualty License -
Kaplan University
Davenport, IASkills
Underwriting and Adjustments
Medical Terminology
Risk Assesment and Mitigation
Life, Health, Property and Casualty Licensed
Reviewing Cases and Claims
Underwriting Principles Understanding
Data Interpretation
Electronic Medical Records
Sales and Service Management
Timeline
Emergency Department Medical Scribe
Elite Medical Scribes
06.2012 - 03.2014
Store Manager
Yale Flower Shop
01.2008 - 02.2011
Insurance Agency Manager
State Farm
4 2014 - Current
Some College (No Degree) - Business Administration
Colorado Technical University
Life And Health Insurance License -
Kaplan University
Property And Casualty License -
Kaplan University
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