Leisy Araujo
Sunrise,FL
Summary
Dynamic Insurance Agency Manager with proven expertise in sales management, claims oversight, and client needs analysis. Achieved operational excellence through enhanced customer service strategies and effective team leadership.
Results-driven professional with strong abilities in underwriting expertise and industry networking. Successfully implemented training programs and strategic marketing campaigns to boost brand visibility and drive revenue growth in the insurance sector.
Experienced with managing insurance agency operations, fostering client relationships, and leading teams effectively. Utilizes strategic planning and analytical skills to optimize business processes and enhance performance. Knowledge of industry regulations and compliance, ensuring all activities meet required standards.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Insurance Agency Manager
Estrella Insurance
Sunrise, FL
06.2021 - Current
- Led team to achieve operational excellence through streamlined processes and enhanced customer service strategies.
- Developed training programs that improved staff performance and increased employee retention rates.
- Implemented new software tools to optimize workflow efficiency and enhance data management practices.
- Analyzed market trends to adjust insurance product offerings, ensuring competitiveness in local markets.
- Monitored agency financial performance, identifying areas for cost reduction and revenue enhancement initiatives.
- Executed strategic marketing campaigns that increased brand visibility and attracted new business opportunities within the community.
- Analyzed detailed reports on agency performance metrics to identify areas of strength and opportunity.
Long Term Care Manager
Victoria Nursing & Rehabilitation
Miami, FL
05.2020 - 05.2021
- Facilitated care planning and coordination among multidisciplinary teams to enhance patient outcomes.
- Developed and implemented individualized care strategies based on comprehensive assessments and patient needs.
- Monitored progress of care plans, adjusting interventions as necessary to ensure optimal health results.
- Trained and mentored new staff on best practices in patient care management and documentation standards.
- Advocated for patients' needs by collaborating with families and healthcare providers for effective communication.
- Utilized electronic health record systems to maintain accurate patient information and track care progress efficiently.
Education
Associate of Science - Bachelor in Psychology
Kaiser University
Pembroke Pines, FL10-2024
Skills
- Sales management
- Claims management
- Industry networking
- Underwriting expertise
- Customer service
- Licensed insurance agent
- Client needs analysis
- Client relations
- Health insurance
Certification
- Certified 440 Insurance License , Estrella Insurance -
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Insurance Agency Manager
Estrella Insurance
06.2021 - Current
Long Term Care Manager
Victoria Nursing & Rehabilitation
05.2020 - 05.2021
Associate of Science - Bachelor in Psychology
Kaiser University