Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Moadouang

Jessica Moadouang

HR Rep
Pickerington,OH

Summary

Enthusiastic and motivated individual passionate about customer service. Team player, works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Seasonal HR Service Representative

Bath & Body Works
04.2023 - Current
  • HR Direct service team in USA & Canada which is responsible for answering benefit and payroll questions and supporting associate with personal and job-related transactions for all of USA & Canada
  • Respond to calls – assist associates and managers with benefits inquiries and Employee Self Service (ESS)/Manager Self Service (MSS) transactions
  • Coordinate with other functional groups within HR Direct as necessary
  • Input appropriate data into core application of HR Access and Kronos to complete benefit data transactions that cannot be completed through ESS or MSS
  • Provide first level functional support to store managers entering HR data transactions through POS.
  • Answer benefit and payroll questions
  • Provide excellent customer service to all customers
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day

Bilingual Account Administrative Representative

Gap Inc
09.2021 - 04.2023
  • Success working with high-volume environment with excellent organization and prioritization skills.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Strong analytical and research ability while providing resolution and reconciliation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers with needs such as opening accounts, placing their online order, redirecting to appropriate department, updating account details and signing up for new services.
  • Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Bilingual Customer Service Representative

Mettler Toledo
09.2018 - 09.2021
  • Global manufacturer of precision instruments use in laboratory, industrial and food retailing applications
  • Started as customer service agent for USA then moved to Hybrid bilingual service agent ( English & French) for US and Canada
  • Creating leads for sales
  • Assisting with customer transaction questions
  • Managed over 70 calls and 60 emails per day
  • Met customer call guidelines for service levels, handle time and productivity.
  • Performed support ticket transaction resolution tasks and administrative functions.

Mortgage Specialist

JPMorgan Chase
10.2017 - 12.2018
  • Answered an, average of 80+ inbound calls a, day.
  • Provided primary customer support to internal and external customers.
  • Resolved conflicts and managed customer expectations.
  • Collected and analyzed customer information to prepare invoices
  • Worked with clients to support understanding mortgage expenses.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Delivered strategy advisement and corporate financing to clients.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Bachelor In Science Management

Chamberlain University
Columbus, OH
06.2024

High School Diploma -

Springbrook High School
Silver Spring, MD
06.2017

Skills

  • Excellent communication skills
  • Strong attention to detail and accuracy
  • Microsoft Access
  • Salesforce
  • Fast Learner
  • Microsoft Excel
  • Team Building and Leadership
  • Active Listener
  • SAPHTML experience
  • Translation and Interpreting
  • Problem-solving

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Seasonal HR Service Representative

Bath & Body Works
04.2023 - Current

Bilingual Account Administrative Representative

Gap Inc
09.2021 - 04.2023

Bilingual Customer Service Representative

Mettler Toledo
09.2018 - 09.2021

Mortgage Specialist

JPMorgan Chase
10.2017 - 12.2018

Bachelor of Science - Bachelor In Science Management

Chamberlain University

High School Diploma -

Springbrook High School

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Jessica MoadouangHR Rep