Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Molina

Oxnard,CA

Summary

Accomplished caregiver and dental assistant with a proven track record at Downtown Smile Center, adept in organization and healthcare customer service. Excelled in enhancing patient satisfaction and streamlining office operations, significantly reducing wait times. Skilled in data entry and empathetic patient support, demonstrating a commitment to excellence and efficiency in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Private Caregiver

Partners In Care Inc.
07.2020 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted patients with self-administered medications.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.

Caregiver

IHSS Adult Services Program
07.2019 - Current
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Recorded status and duties completed in logbooks for management.

Dental Assistant

Downtown Smile Center
06.2018 - Current
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.

Front Desk Dental Assistant

Downtown Smile Center
06.2018 - Current
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.
  • Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
  • Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Supported dentist during procedures by preparing materials, sterilizing equipment, and updating patient charts as needed.
  • Streamlined appointment scheduling processes for improved office efficiency and reduced wait times.
  • Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
  • Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
  • Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Oxnard High School
Oxnard, CA

Certificate - Dental Assistant

Regional Occupation Program
Camarillo

Skills

  • Organization skills
  • Data entry
  • Telephone skills
  • Time management
  • Customer/Client relations
  • Greeting and seating clients
  • Schedule management
  • Healthcare customer service

Languages

English
Native or Bilingual

Timeline

Private Caregiver

Partners In Care Inc.
07.2020 - Current

Caregiver

IHSS Adult Services Program
07.2019 - Current

Dental Assistant

Downtown Smile Center
06.2018 - Current

Front Desk Dental Assistant

Downtown Smile Center
06.2018 - Current

Oxnard High School

Certificate - Dental Assistant

Regional Occupation Program

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Jessica Molina