Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Molina

Canyon

Summary

Professional with strong foundation in customer service and support. Adept at fostering team collaboration and driving results through effective communication and problem-solving. Skilled in managing customer interactions, resolving issues efficiently, and adapting to changing needs. Known for reliability, flexibility, and focus on achieving high standards.

Overview

20
20
years of professional experience

Work History

SR CSA

Atmos Energy
07.2022 - Current
  • Exceeded expectations when assisting customers.
  • Answered incoming telephone calls and provide information regarding billing, payments and policies.
  • Mentoring team members
  • Addressed customer concerns and provided timely resolution to mitigate complaints.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Provided safe working conditions by maintaining clean and organized work areas per standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

ASSISTANT STORE MANAGER, SERVICE MANAGER, GROCERY

United Supermarkets
04.2005 - 07.2022
  • Set and achieved highest standards of retail execution to help store consistently meet forecasted numbers and exceed customer expectations.
  • Organized workloads and coordinated schedules to consistently give customers optimal coverage.
  • Coached and trained associates on effective and productive merchandising techniques for consistent sales.
  • Established service department work schedules and delegated assignment for coverage needs.
  • Conducted performance assessments, set service team goals and motivated improvements.

Education

GED -

Pep High School
Pep, TX
06.1995

Skills

  • Verbal communication
  • Training
  • Analytical thinking
  • Multitasking
  • Problem-solving
  • Customer relations
  • Motivation
  • Organization
  • Prioritization
  • Teamwork
  • Planning
  • Goal oriented
  • Patience and tolerance
  • Strong work ethic

Languages

Spanish
Native or Bilingual

Timeline

SR CSA

Atmos Energy
07.2022 - Current

ASSISTANT STORE MANAGER, SERVICE MANAGER, GROCERY

United Supermarkets
04.2005 - 07.2022

GED -

Pep High School

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