Erika Puente

Dynamic customer service professional with extensive experience at Atmos Energy, excelling in conflict resolution and de-escalation techniques. Proven ability to enhance customer relations and foster teamwork, leading to improved satisfaction rates. Skilled in addressing complex issues while maintaining a collaborative environment, ensuring positive outcomes for both customers and the organization.

I had the opportunity to assist in mentoring new hires in nesting for the class of October 2023 and class of September 2025. I was the lead mentor for the class of April 2024. Where I had the opportunity and experience to listen to calls and provide coaching opportunities. I was able to assist in navigating through in knowledge.