Alexandra Saint Louis
Csa
Pompano Beach,FL
Summary
Driven Customer Support Representative with over 9 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSA
Trego-dugan Aviation
04.2023 - Current
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
CSA
Menzies Aviation
Fort Lauderdale, FL
11.2022 - 04.2023
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered prompt service to prioritize customer needs.
- Managed over 100 passenger a day.
- Checked in over 100 passenger and board them daily.
- Stayed up-to-date with industry trends, ensuring relevant products were stocked to meet changing consumer demands
Cashier Assistant Manager
Hooks Fish And Chicken
02.2016 - 12.2021
- Managed over 100 customers daily.
- Assist and help with orders and complaint daily.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in the implementation of a new point-of-sale system, contributing to a smoother and more efficient checkout process.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO10.2021
GED -
Coconut Creek High School
Coconut Creek, FL06.2018
Skills
- Direct Sales
- CRM Software Usage
- Oracle EnterpriseOne
- Report Preparation
- Problem-solving aptitude
- Multitasking Abilities
- Verbal Communication
- Multi language( french ,Spanish , creole and bit arabic)
- Ramp driving
- Loading bridge certified
- Dependable and Responsible
- Excellent Communication
Accomplishments
- Supervised team of 10 staff members.
Certification
l
- Certified loading bridge, Ramp driving
Languages
Arabic
Elementary
English
Native or Bilingual
French
Limited Working
Spanish
Professional Working
Timeline
CSA
Trego-dugan Aviation
04.2023 - Current
CSA
Menzies Aviation
11.2022 - 04.2023
Cashier Assistant Manager
Hooks Fish And Chicken
02.2016 - 12.2021
Bachelor of Science - Criminal Justice
Colorado Technical University
GED -
Coconut Creek High School